About 2 months ago, i reset my ipad. When I tried to restore it I could not due to an activation lock with an unknown hotmail email address starting with letter m. I scheduled an appointment and took ipad to Apple store with original receipt only to be told I would have to contact apple support. Since then I have uploaded the original receipt and other supporting documents to no avail. I am still waiting. By the way, the GENIUSES at the apple store said they have never heard of this happening before. Needless to say, I am pissed. I paid $1100 dollars for this ipad less than 2 years ago and haven't been able to use it. I use to love Apple - now I'm just pissed.