I've read up on the Activation Lock and understand the Pros and Cons of it and have recently run into one of the Cons. I work for a university who supply iPhone's to their staff. One of these iPhones has come back to the IT Department to be reset, so it can be used by another member of staff. We have now reset the iPhone but as it is still registered to the previous users iClould account we cannot proceed any further with it. The previous user has now left the university! We are currently looking into all avenues (i.e. trying to locate a phone number / email address to contact the previous user, hacking the device somehow?, even smashing the phone against a brick wall - as it does seem to be a nice brick now!) Is there anyway that I might be able to contact Apple in regards to this situation? Is there any workarounds that would be viable? Any advise would be greatly appreciated!