Activation Problems (UK)

Discussion in 'iPhone Tips, Help and Troubleshooting' started by cartmell, Feb 15, 2008.

  1. cartmell macrumors member

    cartmell

    Joined:
    Mar 1, 2007
    Location:
    Cumbria, UK
    #1
    Trying to activate my 16gb iPhone and getting the problem

    "Could not complete the iTune Store request. The store may be busy"

    Anyone had this problem recently and overcome it. Phoned O2 and they said it was common and to just keep an trying every 20 minutes.

    Thanks
     
  2. TEG macrumors 604

    TEG

    Joined:
    Jan 21, 2002
    Location:
    Langley, Washington
    #2
    Are you upgrading from an existing phone account? If so, make sure to have the old phone off. Otherwise, you may have just chosen a time when iTunes is in heavy use.

    TEG
     
  3. cartmell thread starter macrumors member

    cartmell

    Joined:
    Mar 1, 2007
    Location:
    Cumbria, UK
    #3
    I am upgrading from an existing O2 phone. Just tried the process again with the phone of and still the same error message:(
     
  4. Caris macrumors 6502a

    Caris

    Joined:
    Sep 25, 2006
    Location:
    Newcastle Upon Tyne, UK
    #4
    I have a iPhone sitting here i just bought with the same error. guess i'll just keep trying.
     
  5. cartmell thread starter macrumors member

    cartmell

    Joined:
    Mar 1, 2007
    Location:
    Cumbria, UK
    #5
    Spoke to O2 again and got a guy who knew a little more. He said it was an issue with apple and they are trying to sort it. Best thing to do he said was to wait a couple of hours and try again.

    Just want to use my iPhone:(
     
  6. cartmell thread starter macrumors member

    cartmell

    Joined:
    Mar 1, 2007
    Location:
    Cumbria, UK
    #6
    Im interested to hear if any one else is still getting the same problem this morning.

    Gotta wait till 9am now until I can phone O2 again
     
  7. Caris macrumors 6502a

    Caris

    Joined:
    Sep 25, 2006
    Location:
    Newcastle Upon Tyne, UK
    #7
    i am, this is abit of a joke now really. Let me know what they say.
     
  8. cartmell thread starter macrumors member

    cartmell

    Joined:
    Mar 1, 2007
    Location:
    Cumbria, UK
    #8
    I will keep you informed. Your right, it is getting to be a bit of a joke now. Apparently some people can activate their phones while some unlucky ones cannot. If I cant get it activated this weekend then the iPhone is going back to O2 on monday.

    Let me know if you get yours activated as well.

    Cheers
     
  9. SouthCoastLad macrumors newbie

    Joined:
    Oct 23, 2007
    #9
    I'm having the same problem. Bought my 16GB yesterday and haven't been able to use it yet! I've been trying to activate since last night. More than annoying.
     
  10. SouthCoastLad macrumors newbie

    Joined:
    Oct 23, 2007
    #10
    Have just got off the phone from O2 support, they've told me that there is currently a known issue with their servers which they're working on now. They said to try to activate again in 2-3 hours :mad:
     
  11. cartmell thread starter macrumors member

    cartmell

    Joined:
    Mar 1, 2007
    Location:
    Cumbria, UK
    #11
    Did they say it was a problem with the o2 server or apples.

    It must be a big problem because they were trying to sort it from 6pm yesterday
     
  12. SouthCoastLad macrumors newbie

    Joined:
    Oct 23, 2007
    #12
    They didn't say....... it was all suitably vague......

    If I'd known that there were all these problems I probably wouldn't have gone and spent over 300 quid on something I can't even use!

    If it's not sorted out by tonight mine will be going back to the shop tomorrow.

    Absolute joke
     
  13. Caris macrumors 6502a

    Caris

    Joined:
    Sep 25, 2006
    Location:
    Newcastle Upon Tyne, UK
    #13
    Whats the number for o2 you guys rang?

    Every time i try it asks for my mobile number, but i don't have one yet...
     
  14. cartmell thread starter macrumors member

    cartmell

    Joined:
    Mar 1, 2007
    Location:
    Cumbria, UK
    #14
    08706072302 for o2 option 2 then 3 i think
    or you could ring apple on 08708760753.

    Let me know what they tell you
     
  15. cartmell thread starter macrumors member

    cartmell

    Joined:
    Mar 1, 2007
    Location:
    Cumbria, UK
    #15
    Its defiantly a problem with apples servers and they have told O2 they they will have the problem resolved within 24 hours.
     
  16. SouthCoastLad macrumors newbie

    Joined:
    Oct 23, 2007
    #16
    Yeah, I've just received a call from O2 support telling me exactly the same thing. :rolleyes:
     
  17. joefinan macrumors 6502a

    Joined:
    Sep 14, 2007
    Location:
    Kingston-Upon-Thames, UK
    #17
    I totally agree. Mine is going back first thing tomorrow morning. Looks like this has been a problem for over 24 hrs already - it could go on for days...
     
  18. cartmell thread starter macrumors member

    cartmell

    Joined:
    Mar 1, 2007
    Location:
    Cumbria, UK
    #18
    I think it could go on for a little while longer at least the activation page on itunes shows something a little more use than the error message thats was presented.

    O2 phoned again 10 minutes ago to take the serial number, IEMI number and the ICCID number to pass onto apple.

    I asked if they had been given any indication by apple of how long it would be and he said they originally said 24hrs but that has obviously passed now.
     
  19. Caris macrumors 6502a

    Caris

    Joined:
    Sep 25, 2006
    Location:
    Newcastle Upon Tyne, UK
    #19
    So do we just carry on trying?

    I'm getting sick of this.
     
  20. SouthCoastLad macrumors newbie

    Joined:
    Oct 23, 2007
    #20
    Looks like it, no indication as to when it'll be working again.....

    I'm out of the country for the next month so mine's going back tomorrow morning if they haven't fixed it. Right pain in the a**e!
     
  21. cartmell thread starter macrumors member

    cartmell

    Joined:
    Mar 1, 2007
    Location:
    Cumbria, UK
    #21
    I was told by O2 that they would phone me
     
  22. joefinan macrumors 6502a

    Joined:
    Sep 14, 2007
    Location:
    Kingston-Upon-Thames, UK
    #22
    iTunes doesn't even try now - it just says that 'activations are unavailable'.

    I can't have a new MBP and now I can't have a new iPhone either. How crap.
     
  23. SouthCoastLad macrumors newbie

    Joined:
    Oct 23, 2007
    #23
    Ditto..... Crap indeed. Maybe a new MBP announcement on Tuesday..... but which one..!
     
  24. Caris macrumors 6502a

    Caris

    Joined:
    Sep 25, 2006
    Location:
    Newcastle Upon Tyne, UK
    #24
    Seems to be fine now, just activated my phone.
     
  25. SouthCoastLad macrumors newbie

    Joined:
    Oct 23, 2007
    #25
    Yay! Just activated mine too, syncing it now..... :)
     

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