Added a line now the second 3G line says voicemail not setup

Discussion in 'iPhone' started by zepharus, Jun 20, 2009.

  1. zepharus macrumors 6502a

    zepharus

    Joined:
    Aug 7, 2007
    #1
    I purchased a 3GS and turned my line into a family plan. Now the 3 G I handed down to the wife has no visual Voicemail. When the voicemail button is clicked it CALLS voicemail and says it is not setup. Any thoughts?
     
  2. Guiyon macrumors 6502a

    Joined:
    Mar 19, 2008
    Location:
    North Shore, MA
    #2
    Assuming you are with AT&T, call their customer service @ 611 and they should be able to get it up and running. I ran into a similar problem after an update a while back and it only took a few minutes to fix.
     
  3. dave006 Contributor

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #3
    You might want to check that the Care rep added Visual Voicemail to your wife's line. The easiest way to check is do a password reset and it will send a SMS Txt msg to the phone. Once this is done you should be all set. Visual voicemail needs to have a password set from the iPhone. This allows the iPhone to get the voicemail messages via the data plan. That's the reason that Visual Voicemail only works when you have the iPhone data plan.

    Reset voicemail password from AT&T's automated system
    1. Call 611 or 800-331-0500.
    2. Enter the wireless number starting with area code.
    3. Press 3 to “get help with voicemail.”
    4. Press 3 to reset your VM password.
    5. Enter the Billing Zip code for the account.

    After a few seconds, iPhone will display "Password Incorrect - Enter Voicemail Password." Enter the last seven digits of the wireless phone number and tap OK.
     
  4. zepharus thread starter macrumors 6502a

    zepharus

    Joined:
    Aug 7, 2007
    #4
    ULTRA Helpful... Thank you very much.
     

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