Adding iCloud-email to existing iCloud account

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by jinxed, Mar 29, 2017.

  1. jinxed macrumors newbie

    Joined:
    Dec 1, 2009
    #1
    Hi,

    I have an existing iCloud-account with an Gmailaddress. I want to create an iCloud-emailaddress, but I get always an error that says "Problem with turning the mail on"

    The step I took:

    - I go to settings on my iPhone
    - I select iCloud
    - I turn on the Mail option, with gives the prompt to create an @icloud.com email
    - I fill in mydesiredname@icloud.com and tap to submit
    - I get the error that there is a problem with turning the e-mail on.

    Did anyone else come across this error. How did you solve it?
     
  2. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #2
    Sign in at appleid.apple.com and, to the right of the "Account" section, click "Edit". Click "Add More..." below "REACHABLE AT" and add the new @icloud email address there. A confirmation email will be sent to your existing iCloud email.
     
  3. jinxed thread starter macrumors newbie

    Joined:
    Dec 1, 2009
    #3
    Hi, but I don't have an existing iCloud.com e-mailaddress, I want to create one.

    You can only follow your steps if the address already exists, because when i followed your steps I got a message to check my name@icloud.com to check for the verification code. But it doesn´t exist yet, I want to create it.
     
  4. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #4
    I think you may be in the wrong screen. Follow the steps here to create a new iCloud email address.
     
  5. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #5
    If you log into iCloud.com, using your Gmail address, and go to email there, do you not see the verification email?
     
  6. jinxed thread starter macrumors newbie

    Joined:
    Dec 1, 2009
    #6
    No, when I login to iCloud and select the mailoption I get a message that I should enable the mail-option in iOS or OSX to create an e-mailadress.
     
  7. BrianBaughn macrumors 603

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #7
    Understood.

    Have you tried a different iCloud email address than the one you want? I don't know what the standard result would be if one tries to obtain an iCloud address, in the manner that you're trying, that's already assigned to someone else. If it's the error message you're seeing well then there you go.

    A call to Apple will straighten this out.
     

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