Address book problem - Also can you download Address book?

Discussion in 'Mac Apps and Mac App Store' started by Ben Kei, Jun 22, 2007.

  1. Ben Kei macrumors regular

    Joined:
    Oct 30, 2002
    Location:
    London UK
    #1
    Hello,

    Once more it looks like I'm banging my head against a Network User problem.

    One of our staff members has had the same problem with Apple Address Book app 10+ times over the past month or so.

    When manually typing in new contacts, the application suddently claims to have no contacts and them promptly quits.

    We've tried everything obvious, deleting cache files, preferences, application support files, etc...

    We've exported the data in a few ways, "Backup address book.." "export contacts a vCards"..
    I've loaded these backups into other peoples address books and they work fine.
    All permissions are repaired and the machine is otherwise fine (except a few contant niggles caused by the network user accounts system.. grr)

    So, any ideas? Failing that do you know if you can download the Address book app anywhere? I've searched the Apple site to no joy and trying to extract it from the install disk is just not happening either.

    Thanks in advance,
    Ben
     
  2. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #2
    Pacifist will help you extract it from the OSX discs, if necessary. What other apps are running on this machine when Address Book quits? Do the crash logs point out anything obvious? :)
     
  3. Ben Kei thread starter macrumors regular

    Joined:
    Oct 30, 2002
    Location:
    London UK
    #3
    Hi, thanks for replying.

    I managed to install direct from the Tiger disk, was wary of doing it because you obviously cannot tell it not to install safari, mail etc.. and this was on the bosses PA's machine, so losing mail preferences etc.. was not an option.
    Turned out fine though.

    as for programs running, it seems to be fairly arbitrary in the way it goes under.
    She on average, will be running safari, mail, word, filemaker and a few other general purpose apps. Nothing too resource intensive.

    As for log files, Console doesn't record then in the home directory and if they're saved in the system directory she doesn't have access to this on the network user account system (which is dreadful IMO).

    The 'send to Apple' report box does pop up but I've not had a chance to look at this yet because she's always clicked reopen by the time she calls me over!
    I've asked to see it next time.

    I'll see how it goes this time.. I did notice that the last backup she saved from it before it crashed last time was corrupt, as in it wouldn't open at all. So I've told her to export each group as a vCard for now, trashed all preferences and then reimported the vCards in case there is something corrupted in the back up file. The vCards are pretty much just text files so for some reason I trust them a whole lot more.

    Thanks for the reply!

    Ben
     
  4. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #4
    Good work mate. So has it crashed since reinstalling it? For what it's worth, I've never had trouble with the Address Book (and iCal) backup files, but maybe I've just bee lucky. The vCard files are more universal though, so you'll be able to upload them to almost any address client, if necessary. :)
     
  5. kwood macrumors 6502a

    kwood

    Joined:
    Jun 26, 2006
    Location:
    In the Great White North.
    #5
    There is a way to just install the Address book, or Safari or Mail without installing all of them. An Optional Install in 10.4 is the answer.
     
  6. Ben Kei thread starter macrumors regular

    Joined:
    Oct 30, 2002
    Location:
    London UK
    #6
    Hello.

    It's just crashed again, this time I got the crash report. These things baffle me most of the time.

    Please note that despite the fact it created a crash report, it didn't actually close the application. It just wiped the entire address book of contacts and remained open listing 2 contacts. The local user and the default Apple one.


    Host Name: xxxxxxxxxxxx
    Date/Time: 2007-06-25 15:59:50.960 +0100
    OS Version: 10.4.9 (Build 8P135)
    Report Version: 4

    Command: Address Book
    Path: /Applications/Address Book.app/Contents/MacOS/Address Book
    Parent: WindowServer [55]

    Version: 4.0 (461)
    Build Version: 15
    Project Name: AddressBook
    Source Version: 4610000

    PID: 494
    Thread: 0

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_INVALID_ADDRESS (0x0001) at 0x73696f8e

    Thread 0 Crashed:
    0 libobjc.A.dylib 0x90a410f8 objc_msgSend + 24
    1 com.plaxo.haxo 0x004271e0 compareByDictKey + 76320
    2 com.plaxo.haxo 0x004082f8 dyld_stub_truncf + 4080600
    3 com.apple.Foundation 0x92be0ae4 _nsnote_callback + 180
    4 com.apple.CoreFoundation 0x908116d4 __CFXNotificationPostEntry + 164
    5 com.apple.CoreFoundation 0x9081157c __CFXNotificationHandleMessage + 300
    6 com.apple.CoreFoundation 0x908113c4 __CFXNotificationReceiveFromServer + 192
    7 com.apple.CoreFoundation 0x907ec850 __CFMachPortPerform + 176
    8 com.apple.CoreFoundation 0x907ec764 __CFRunLoopDoSource1 + 152
    9 com.apple.CoreFoundation 0x907dee7c __CFRunLoopRun + 1556
    10 com.apple.CoreFoundation 0x907de4ac CFRunLoopRunSpecific + 268
    11 com.apple.HIToolbox 0x93298b20 RunCurrentEventLoopInMode + 264
    12 com.apple.HIToolbox 0x932981b4 ReceiveNextEventCommon + 380
    13 com.apple.HIToolbox 0x93298020 BlockUntilNextEventMatchingListInMode + 96
    14 com.apple.AppKit 0x9377cae4 _DPSNextEvent + 384
    15 com.apple.AppKit 0x9377c7a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
    16 com.apple.AppKit 0x93778cec -[NSApplication run] + 472
    17 com.apple.AppKit 0x9386987c NSApplicationMain + 452
    18 com.apple.AddressBook 0x00008a9c 0x1000 + 31388
    19 com.apple.AddressBook 0x00008580 0x1000 + 30080
    20 com.apple.AddressBook 0x00009e14 0x1000 + 36372

    Thread 1:
    0 libSystem.B.dylib 0x9002c548 semaphore_wait_signal_trap + 8
    1 libSystem.B.dylib 0x9003102c pthread_cond_wait + 480
    2 com.apple.Foundation 0x92be830c -[NSConditionLock lockWhenCondition:] + 68
    3 com.apple.AppKit 0x93819708 -[NSUIHeartBeat _heartBeatThread:] + 324
    4 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    5 libSystem.B.dylib 0x9002be88 _pthread_body + 96

    Thread 2:
    0 libSystem.B.dylib 0x9000b4c8 mach_msg_trap + 8
    1 libSystem.B.dylib 0x9000b41c mach_msg + 60
    2 com.apple.CoreFoundation 0x907deba8 __CFRunLoopRun + 832
    3 com.apple.CoreFoundation 0x907de4ac CFRunLoopRunSpecific + 268
    4 com.apple.Foundation 0x92c086a8 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
    5 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002be88 _pthread_body + 96

    Thread 3:
    0 libSystem.B.dylib 0x9001fa0c select + 12
    1 com.apple.CoreFoundation 0x907f1434 __CFSocketManager + 472
    2 libSystem.B.dylib 0x9002be88 _pthread_body + 96

    Thread 4:
    0 libSystem.B.dylib 0x9000b4c8 mach_msg_trap + 8
    1 libSystem.B.dylib 0x9000b41c mach_msg + 60
    2 com.apple.CoreFoundation 0x907deba8 __CFRunLoopRun + 832
    3 com.apple.CoreFoundation 0x907de4ac CFRunLoopRunSpecific + 268
    4 com.apple.Foundation 0x92c097e8 +[NSURLCache _diskCacheSyncLoop:] + 152
    5 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    6 libSystem.B.dylib 0x9002be88 _pthread_body + 96

    Thread 5:
    0 libSystem.B.dylib 0x9002f20c kevent + 12
    1 com.apple.DesktopServices 0x92af4eb0 TFSNotificationTask::FSNotificationTaskProc(void*) + 56
    2 ...ple.CoreServices.CarbonCore 0x90bc683c PrivateMPEntryPoint + 76
    3 libSystem.B.dylib 0x9002be88 _pthread_body + 96

    Thread 6:
    0 libSystem.B.dylib 0x9002c548 semaphore_wait_signal_trap + 8
    1 libSystem.B.dylib 0x9003102c pthread_cond_wait + 480
    2 ...ple.CoreServices.CarbonCore 0x90bc6a2c MPWaitOnQueue + 224
    3 com.apple.DesktopServices 0x92af552c TNodeSyncTask::SyncTaskProc(void*) + 116
    4 ...ple.CoreServices.CarbonCore 0x90bc683c PrivateMPEntryPoint + 76
    5 libSystem.B.dylib 0x9002be88 _pthread_body + 96

    Thread 7:
    0 libSystem.B.dylib 0x90055468 semaphore_timedwait_signal_trap + 8
    1 libSystem.B.dylib 0x90071be8 pthread_cond_timedwait_relative_np + 556
    2 ...apple.AddressBook.framework 0x949dab84 -[ABMetaDataController workLoop] + 200
    3 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    4 libSystem.B.dylib 0x9002be88 _pthread_body + 96

    Thread 8:
    0 libSystem.B.dylib 0x90055468 semaphore_timedwait_signal_trap + 8
    1 libSystem.B.dylib 0x90071be8 pthread_cond_timedwait_relative_np + 556
    2 ...apple.AddressBook.framework 0x949e8360 ABIndexingWorkerThread + 132
    3 libSystem.B.dylib 0x9002be88 _pthread_body + 96

    Thread 9:
    0 libSystem.B.dylib 0x90055468 semaphore_timedwait_signal_trap + 8
    1 libSystem.B.dylib 0x90071be8 pthread_cond_timedwait_relative_np + 556
    2 ...apple.AddressBook.framework 0x94a0dcac -[ABRemoteImageLoader workLoop] + 132
    3 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    4 libSystem.B.dylib 0x9002be88 _pthread_body + 96

    Thread 10:
    0 libSystem.B.dylib 0x90055468 semaphore_timedwait_signal_trap + 8
    1 libSystem.B.dylib 0x90071be8 pthread_cond_timedwait_relative_np + 556
    2 ...apple.AddressBook.framework 0x94a018c0 -[ABCertController workLoop] + 176
    3 com.apple.Foundation 0x92be11a0 forkThreadForFunction + 108
    4 libSystem.B.dylib 0x9002be88 _pthread_body + 96

    Thread 0 crashed with PPC Thread State 64:
    srr0: 0x0000000090a410f8 srr1: 0x100000000000f030 vrsave: 0x0000000000000000
    cr: 0x44028224 xer: 0x0000000000000000 lr: 0x00000000004271e0 ctr: 0x0000000090a410e0
    r0: 0x00000000004271e0 r1: 0x00000000bfffe270 r2: 0x0000000004cb58d0 r3: 0x0000000004cd2ac0
    r4: 0x0000000094ad7118 r5: 0x0000000000000006 r6: 0x00000000064522d8 r7: 0x0000000000000074
    r8: 0x0000000000000074 r9: 0x0000000005ed6280 r10: 0x00000000064522d0 r11: 0x000000006b537118
    r12: 0x0000000073696f6e r13: 0x0000000000000000 r14: 0x0000000000000001 r15: 0x0000000000000001
    r16: 0x0000000001836a00 r17: 0x0000000000436fb4 r18: 0x0000000090a908b4 r19: 0x0000000000436fb4
    r20: 0x000000000600c740 r21: 0x0000000000436fb4 r22: 0x0000000000436fb4 r23: 0x0000000000436fb4
    r24: 0x0000000090a908b4 r25: 0x00000000a3775b6c r26: 0x000000000043275c r27: 0x00000000a3775b40
    r28: 0x0000000004cb58d0 r29: 0x0000000090a9f83c r30: 0x0000000005ed6240 r31: 0x0000000000426fb4

    Binary Images Description:
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    0x4dc000 - 0x4dcfff com.skype.skypeabdialer ??? (1.4) /Network/Servers/ID-X-Serve.local/Volumes/RAID/ID_Users/gemmaaldridge/Library/Address Book Plug-Ins/SkypeABDialer.bundle/Contents/MacOS/SkypeABDialer
    0x4f8000 - 0x4f8fff com.skype.skypeabsms ??? (1.4) /Network/Servers/ID-X-Serve.local/Volumes/RAID/ID_Users/gemmaaldridge/Library/Address Book Plug-Ins/SkypeABSMS.bundle/Contents/MacOS/SkypeABSMS
    0x4df5000 - 0x4df5fff com.apple.AddressBook.ABCertController 1.0.3 (485.1) /System/Library/Frameworks/AddressBook.framework/Versions/A/Resources/ABCertController.bundle/Contents/MacOS/ABCertController
    0x5077000 - 0x5089fff com.apple.AddressBook.Telephony 4.0 (461) /Applications/Address Book.app/Contents/Resources/Telephony.bundle/Contents/MacOS/Telephony
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    0x93290000 - 0x9359efff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x936ee000 - 0x936fafff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x936ff000 - 0x9371ffff com.apple.DirectoryService.Framework 3.3 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
    0x93772000 - 0x93772fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x93774000 - 0x93da7fff com.apple.AppKit 6.4.7 (824.41) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x94134000 - 0x941a6fff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x941df000 - 0x942a3fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x942f5000 - 0x942f5fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x942f7000 - 0x944b7fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x94501000 - 0x9453efff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
    0x94546000 - 0x94596fff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    0x9459f000 - 0x945b3fff com.apple.CoreVideo 1.4 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x945f8000 - 0x9463dfff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x946c4000 - 0x946e0fff com.apple.securityfoundation 2.2 (27710) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
    0x946f4000 - 0x94738fff com.apple.securityinterface 2.2 (27692) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
    0x9475c000 - 0x9476bfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x94773000 - 0x94780fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x947c6000 - 0x947dffff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x949cc000 - 0x94afcfff com.apple.AddressBook.framework 4.0.4 (485.1) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    0x94b8e000 - 0x94b9dfff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
    0x94ba5000 - 0x94bd2fff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x94bd9000 - 0x94be9fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
    0x94bed000 - 0x94c1cfff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
    0x94c2c000 - 0x94c49fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
    0x94f98000 - 0x95007fff com.apple.Bluetooth 1.7.14 (1.7.14f14) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
    0x9533a000 - 0x95362fff libcurl.3.dylib /usr/lib/libcurl.3.dylib
    0x959ee000 - 0x95a6afff com.apple.syncservices 2.5 (194) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
    0x95b76000 - 0x95b97fff libmx.A.dylib /usr/lib/libmx.A.dylib
    0x95c21000 - 0x95c26fff com.apple.URLMount 2.1.3 /System/Library/PrivateFrameworks/URLMount.framework/Versions/A/URLMount
    0x969e4000 - 0x96a3cfff com.apple.XQueryA 1.0.0 /System/Library/PrivateFrameworks/SearchEngine.framework/Versions/A/Frameworks/XQueryA.framework/Versions/A/XQueryA
    0x9726b000 - 0x972bffff com.apple.SearchEngine 1.0.7 /System/Library/PrivateFrameworks/SearchEngine.framework/Versions/A/SearchEngine
    0x97c15000 - 0x97c28fff com.apple.BluetoothUI 1.7.14 (1.7.14f14) /System/Library/Frameworks/IOBluetoothUI.framework/Versions/A/IOBluetoothUI
    0x97ceb000 - 0x97cf9fff com.apple.DMNotification 1.0.4 (37) /System/Library/PrivateFrameworks/DMNotification.framework/Versions/A/DMNotification
    0x985a3000 - 0x985e6fff com.apple.ISSupport 1.0.3 (16) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
    0x9860c000 - 0x98633fff com.apple.DotMacSyncManager 1.0.4 (155) /System/Library/PrivateFrameworks/DotMacSyncManager.framework/Versions/A/DotMacSyncManager
    0x9875d000 - 0x987a0fff com.apple.PAPICommon 2.5 (131) /System/Library/PrivateFrameworks/DotMacLegacy.framework/Versions/A/DotMacLegacy
     
  7. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #7
    Okay, does your boss have Plaxo installed? I have no experience with this app/plugin but it looks like it might be causing the trouble. It's the only third party component in the crashed thread, so it's probably a good place to start. :)
     
  8. Ben Kei thread starter macrumors regular

    Joined:
    Oct 30, 2002
    Location:
    London UK
    #8

    Hello again,

    Yes Plaxo is installed but it had only gone on Friday last week whereas the crashes have been happening for the last month or so. For that reason I have disregarded Plaxo.

    sorry should have noted that with the crash report.

    Thanks for looking over it though.

    Looks like I'll have to go with the exporting each address book as a vCard option. In case it's a corruption in the backup file that's doing it. I had suggested that this was done but they didn't do it. Looks like the next logical step to me.

    Thanks again,
    Ben
     
  9. mad jew Moderator emeritus

    mad jew

    Joined:
    Apr 3, 2004
    Location:
    Adelaide, Australia
    #9
    It's the first and second line in the crashed thread. I really think Plaxo might be the problem, even if it hasn't been set to run for a while. :eek:
     

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