..........Hello free replacement from Apple. But before I get there, a few words. How on earth can a computer (2.4Ghz Macbook Pro Classic) have 6 seperate repairs, sometimes with dozens of issues, within 14 months? How can such a beautifully designed machine function so poorly? I refuse to believe that Apple would invest so much on the outer looks of a machine and not put decent thought into the internals... Apparently a majority of PC users agree: PC Magazine Reliability survey How can a company have such great customer service when things go wrong? Through all of the problems below, I got quick service, professional people to talk to, and walked away not being able to hate Apple for all my inconvenience. They were trying hard to make it right. Anyways, so here's what happened that led to my replacement: Repair 1) Initially I sent my MBP in because: 1) 12 dead pixels on the display 2) Defective Hinge - latch opens before closing 3) crooked keys on the keyboard - since purchase 4) the mouse stuck out from the wristpad - since purchase 5) sleep light stopped working 6) slightly painful electric shock when you plug it into 220 V european electricity 7) Nvidia graphics issues They sent it back essentially replacing everything except the HD, CD drive, battery, outer case, and magsafe adapter. Repair 2) When I looked at the job they did, I was horrified to see: 1) all my screws stripped, 2) the palm rest bulging out by 2 mm from one side, and 3) the hinge still did not work. I started up the machine and 4) the magsafe got so hot it was not holdable in your hand and I smelt something burning. I sent it back a second time. I got it back and they replaced the logic board a second time, gave me a new outer case and palmwrest, and replaced the logic board a second time. Repair 3) But now there was this strange sound from the speakers when you try and play a sound. The re-installed the OS. Repair 4) Fan stopped working properly Repair 5) Scratches on case during repair Finally, during repair 5, they said they would issue a replacement. Before I could send the computer off, low and behold, THERE IS A 6TH ISSUE WITH THE COMPUTER! Between the last repair and the replacement, the computer's speakers die. Incredible, incredible..... Lets hope the new 15" 2.66 Ghz replacement won't suck so bad.