Admin Password Issues

Discussion in 'Mac Basics and Help' started by jawsh, Dec 12, 2014.

  1. jawsh macrumors newbie

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    #1
    Hello.

    I posted on here earlier that I am brand new to the mac world. I bought this one refurbished and there seems to be an admin password on it so I can't download or update anything. I read that I could hold Command S and load the single user mode to reset the password but when I do that my keyboard doesn't seem to respond so I can't type anything. I borrowed a copy of snow leopard so I am okay with wiping everything and starting from scratch. If anyone can advise it would be greatly appreciated.

    Thanks for your time.
     
  2. SandboxGeneral Moderator

    SandboxGeneral

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    #2
    Did you buy it from Apple as refurbished? I'd imagine they'd have formatted it and sold it with a fresh copy of OS X on it. Can you bring it back to them to troubleshoot?

    Otherwise, without the password and clean install with your SL disc may be the answer.
     
  3. jawsh thread starter macrumors newbie

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    #3
    No. I just bought it off some random dude. I emailed him but he didn't remember what the password was. So what do I do to wipe it clean? I tried to install it once and it asked me for that admin password again.

    Thanks
     
  4. boodaddyz, Dec 12, 2014
    Last edited: Dec 12, 2014

    boodaddyz macrumors member

    boodaddyz

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    #4
    A fresh install would do it to if it's an osx pass. I would reformat through disk utility. If you still want to try to reset that password...Try this. "Resetting a password without an additional account"-> http://support.apple.com/en-us/HT201240
     
  5. SandboxGeneral Moderator

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    #5
    Is it a firmware password or an OS X password?
     
  6. jawsh thread starter macrumors newbie

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    #6
    There's no password when I boot up but whenever I try to install something new or download anything it pops up that I need to enter the admin password. Even when I installed this snow leopard cd I have. I thought I was good and then it asked for it again. It's probably just something dumb but as I said I am brand new to Mac so extremely clueless at this point.
     
  7. SandboxGeneral Moderator

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    #7
    So you're logged into OS X then right?

    Try making a new user account and use your own Apple ID.
     
  8. jawsh thread starter macrumors newbie

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    #8
    Yes I am logged in. How do I do that exactly?
     
  9. SandboxGeneral Moderator

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    #9
    Go to System Preferences and then Users & Groups. Create a new user account.
     
  10. jawsh thread starter macrumors newbie

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    #10
    Hmm. I don't seem to see users and groups. Only Accounts but I don't see anywhere to create a new one.
     
  11. SandboxGeneral Moderator

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    #11
  12. jawsh thread starter macrumors newbie

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    #12
    Yes I have snow leopard.. I try that and it asks me for that admin password. Is there a way to just wipe it all and start over with this snow leopard disc I have? I have nothing on this computer so don't care if I lose it all.
     
  13. SandboxGeneral Moderator

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    #13
    I would follow these steps: How to Perform a Clean Install of Snow Leopard OS X 10.6
     
  14. jawsh thread starter macrumors newbie

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    #14
  15. SandboxGeneral Moderator

    SandboxGeneral

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    #15
    Good luck. :)
     
  16. SandboxGeneral Moderator

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    #16
    Were you successful?
     
  17. DeltaMac macrumors 604

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    #17
    OS X will require the unknown admin password to create a new account in System Prefs, so I bet the OP is not successful in doing that.

    you don't know what else is wrong with the software, so a reinstall will likely be a lot easier, particularly if you already have that Snow Leopard installer now.
    Just insert the installer DVD, restart while holding the C key, which will force the Mac to try to boot to the DVD.
    When that boots, go to the Disk Utility, from the Utilities menu. Choose the hard drive, and click the Erase button, then click Erase again to erase the hard drive. You can enter a name for the drive there, if you want.
    Quit Disk Utility, then continue on with the OS X install, which won't bother you for passwords until YOU want to provide your own password in the user setup.

    Unless - you can't even choose to boot from the DVD, and you get a simple password blank, with a padlock showing. That will be a firmware password, and needs another fix (not software)
     
  18. SandboxGeneral Moderator

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    Yeah, the last thing the OP was trying was to install SL as a fresh copy. I hope he had good luck and got it going.
     
  19. jawsh thread starter macrumors newbie

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    #19
    Sorry forgot to respond. I was able to guess his old password. It was pretty lucky but I am up and running now. Thanks for your help!
     
  20. SandboxGeneral Moderator

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    #20
    Wow, you were able to guess it? Did you have any clues to go on?
     
  21. jawsh thread starter macrumors newbie

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    #21
    Just started typing in random ones and qwerty123 worked haha
     
  22. SandboxGeneral Moderator

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    #22
    I sure hope he doesn't use that for his banking password... :p :eek:
     
  23. jawsh thread starter macrumors newbie

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    #23
    Haha no kidding. I lucked out there. Thanks for your guidance.
     

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