adobe illustrator and indesign installation interrupted

[garygccy]

Hi everyone,

I was installing illustrator and indesign at the same time and the installation jammed. I forced-quit both installations and now the programs wouldn't work and they cannot be uninstalled too.

when i tried to uninstall using their respective uninstaller, I received this error message:

"Adobe Application manager is required to resolve this problem, however it is missing or damaged.Download a new copy of adobe manager or install this product again."

I have re-downloaded the application manager to no avail.

i tried using adobe cc cleaner tool and it crashes whenever i tried to clean up this file:

"Adobe Illustrator CC 2015_19.2.0_AdobeIllustrator19-mul"

can anyone advise on how i can resolve this issue? Thank you very much in advance

 

[MacGizmo]

Delete all Adobe folders inside your Applications folder, including the Creative Cloud application. You will also have to manually delete any & all Adobe-related files/folders in the ~/Library folder and sub-folders such as "Application Support" and "Preferences."

A way to make that part easier: BEFORE you delete anything, install AppCleaner (it's free), which will make finding a lot of the random files Adobe installs easier.

Once you delete everything, restart your computer and install a freshly downloaded copy of the Creative Cloud app from Adobe's website and proceed with the other app installations.