adobe illustrator and indesign installation interrupted

Discussion in 'OS X El Capitan (10.11)' started by garygccy, Dec 18, 2015.

  1. garygccy macrumors newbie

    Joined:
    Dec 18, 2015
    #1
    Hi everyone,

    I was installing illustrator and indesign at the same time and the installation jammed. I forced-quit both installations and now the programs wouldn't work and they cannot be uninstalled too.

    when i tried to uninstall using their respective uninstaller, I received this error message:

    "Adobe Application manager is required to resolve this problem, however it is missing or damaged.Download a new copy of adobe manager or install this product again."

    I have re-downloaded the application manager to no avail.

    i tried using adobe cc cleaner tool and it crashes whenever i tried to clean up this file:

    "Adobe Illustrator CC 2015_19.2.0_AdobeIllustrator19-mul"

    can anyone advise on how i can resolve this issue? Thank you very much in advance
     
  2. MacGizmo macrumors 6502a

    MacGizmo

    Joined:
    Apr 27, 2003
    Location:
    Arizona
    #2
    Delete all Adobe folders inside your Applications folder, including the Creative Cloud application. You will also have to manually delete any & all Adobe-related files/folders in the ~/Library folder and sub-folders such as "Application Support" and "Preferences."

    A way to make that part easier:
    BEFORE you delete anything, install AppCleaner (it's free), which will make finding a lot of the random files Adobe installs easier.

    Once you delete everything, restart your computer and install a freshly downloaded copy of the Creative Cloud app from Adobe's website and proceed with the other app installations.
     

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