Adobe Photoshop CC constantly crashes on Retina Display Macbook Pro

[rociel]

It crashes randomly, even when it is not used heavily. Sometimes unbelievably often while working on one project, sometimes less often. Not when I'm doing anything in particular. It was like this even when I was using CS6. I upgraded to CC hoping it would solve the problem. I am really stuck. Everything is up to date. I've tried formatting it. I've sent it in for repair, all to no avail. If somebody could help me here, I would be truly grateful. Here is my latest crash report. Let me know if there's anything else you might need.

Interval Since Last Panic Report: 304662 sec
Panics Since Last Report: 3
Anonymous UUID: BA8FD8F5-D136-7366-01AA-459915480E34

Tue Aug 27 19:06:31 2013
panic(cpu 2 caller 0xffffff7f8d462f1a): "GPU Panic: [<None>] 5 3 5f 1d 0 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000144: CFG 0x0fd510de 0x00100406 0xc0000000, BAR0 0x113000000 0xffffff81dfed5000 0x0e7150a2, D0, P1/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleMuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 2), Frame : Return Address
0xffffff81dcaebb80 : 0xffffff800b21d626
0xffffff81dcaebbf0 : 0xffffff7f8d462f1a
0xffffff81dcaebcc0 : 0xffffff7f8b9cbf1e
0xffffff81dcaebd80 : 0xffffff7f8baa012d
0xffffff81dcaebdc0 : 0xffffff7f8bce49cf
0xffffff81dcaebdd0 : 0xffffff7f8ba73238
0xffffff81dcaebdf0 : 0xffffff7f8bb1efcd
0xffffff81dcaebe70 : 0xffffff7f8b9b1141
0xffffff81dcaebf30 : 0xffffff7f8b970975
0xffffff81dcaebf60 : 0xffffff800b23e25e
0xffffff81dcaebfb0 : 0xffffff800b2b3137
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0xffffff7f8d455000->0xffffff7f8d467fff
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[1D0BB11E-7D71-34CF-ACC3-57DF01CADA08]@0xffffff7f8d450000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7f8b846000
dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DCA6]@0xffffff7f8d43c000
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xffffff7f8c348000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xffffff7f8b956000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0xffffff7f8b913000
com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f8b96a000->0xffffff7f8bc0ffff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7f8b846000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xffffff7f8b956000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0xffffff7f8b913000
com.apple.nvidia.gk100hal(8.1.2)[8007AA34-6789-37E9-B069-A414AA26C6B6]@0xffffff7f8bc1b000->0xffffff7f8bf4cfff
dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f8b96a000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7f8b846000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
12E55

Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x000000000b000000
Kernel text base: 0xffffff800b200000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 16145810772021
last loaded kext at 14556499974182: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7f8d60d000, size 16384)
last unloaded kext at 14616554488748: com.apple.iokit.IOUSBMassStorageClass 3.5.1 (addr 0xffffff7f8d5ab000, size 69632)
loaded kexts:
com.paragon-software.filesystems.ntfs 82
com.apple.filesystems.smbfs 1.8.4
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.87
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.GeForce 8.1.2
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelHD4000Graphics 8.1.2
com.apple.driver.AppleIntelFramebufferCapri 8.1.2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleMuxControl 3.4.5
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleSDXC 1.4.2
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBXHCI 5.6.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.nvidia.gk100hal 8.1.2
com.apple.NVDAResman 8.1.2
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOAcceleratorFamily 74.5.1
com.apple.iokit.IOSurface 86.0.4
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.7.8
com.apple.iokit.IOThunderboltFamily 2.4.0
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.3f35
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 7
USB Device: 2.4G Wireless Mouse, 0x04f3 (Elan Microelectronics Corportation), 0x02f4, 0x14200000 / 2
USB Device: CTH-460, 0x056a (WACOM Co., Ltd.), 0x00d1, 0x14100000 / 1

 

[jlehman]

I'm curious what will actually solve the issue. When it was sent in for repairs did they repair anything? Could you try disabling Automatic Graphics Switching in the Energy Saver Preferences?

 

[rociel]

I'm curious what will actually solve the issue. When it was sent in for repairs did they repair anything? Could you try disabling Automatic Graphics Switching in the Energy Saver Preferences?

Thanks for the reply. I've tried disabling it before but it didn't solve or improve the situation. I sent it in for repair along with 3 other problems, and they did not specify what they did to fix everything. Those 3 other problems have been addressed, but this crashing issue was not resolved. Perhaps they assumed it was, as it is quite difficult to recreate the crash intentionally. I suspected the wacom once even, but when I used just the mouse with the wacom unattached to edit some pictures, it still crashed.

And today, it crashed even when I was just streaming videos online. I can't understand this anymore. I am taking it back for repairs again tomorrow. This is really tiring and disappointing as it is a real inconvenience to my work.

It hangs and restarts and the grey screen will appear stating, "Your computer has been restarted because of a problem..."

 

[ezekielrage_99]

It sounds like a hardware memory issue, the same thing happened to me with my Mac Mini. I ended up changing out the RAM and reset the NVRAM, this seemed to fix the issue.

Apologies I do understand it's not a simple task of swapping out memory on a rMBP.

 

[davideotape]

this was happening to me for awhile. i uninstalled and reinstalled and so far no issues. not sure what the specific issue was but it seems to have corrected itself with the reinstall.

but it wasn't happening to me with cs6 AND it sounds like you may have already tried reinstalling so i apologize if this is a useless post except to say i understand your frustration.

 

[CHNO-Chris]

This is one of those extremely difficult faults to diagnose. In a previous life I worked at an AASP, and this would have been a repair we hated. Likelihood is that the Apple diags are saying there's nothing wrong with the machine, but the crashes obviously) say otherwise.

Couple of questions that I'd ask:

Was this a brand new build? i.e. did you start from a fresh machine and install everything from scratch, or import from a previous build using Time Machine ?

Does this crash only occur when running CC? Any particular function?


My instinct would be to wipe and start afresh. That's clean OS, clean apps, everything. If CC still craps out then, you've got two avenues; Adobe and Apple. Also try and recreate the error without anything else attached to the MBP. Rule out everything except your machine and the software. Then give Apple as much flak as possible, in the nicest way you can manage. I suspect you've got a Friday afternoon machine that needs replacing; seen it several times before and Apple generally will replace it as a CS issue if you make enough waves.

 

[supremedesigner]

Is your rMBP rev.a or rev.b?

If it kept crashing, I would trash .plist files.

If still crashing, I would wipe / reformat the OS.

If still crashing still, could be the hardware issue.

That really stink...

Might be Adobe funking up your computer

Edit: I'm on rMBP rev.b using CS6 (no way I'm not going to use CC - remember their servers were down and no one can't access to it for couple of days?!). No crash so far.