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Adobe Premier Pro CC Issues on iMac 21.5" 2013

D

dspalton

macrumors 6502a
Original poster
Jul 28, 2008
793
3
Fleet, UK
Hi gang!
Hope everyone is well

Ive tried to install Adobe Premier Pro CC on my new iMac (2013 i5 8GB Ram), and it will install fine.
When i open it, i get the purple splash screen, then the bouncing icon on the task bar, then the app crashes.
Adobe cant seam to resolve it over live help etc, but in main admin (safe mode type thing/root) it opens fine.

any suggestions on how i can open it in my normal account

Dave
 
Posting this incase anyone can help.
CLicking on the .app itself terminal

this is what it shows

--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
Name: GeForce GT 750M
Vendor: NVIDIA
Capability: 3
Driver: 5.05
Total Video Memory: 1023MB
OpenCL Device 1 -
Name: GeForce GT 750M
Vendor: NVIDIA (Apple platform)
Capability: 1.2
Driver: 1.2
Total Video Memory: 1024MB
<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

<4611653632> <BE.VideoFilterComponent> <5> Video Filter AE.ADBE Lumetri couldn't be found or loaded

Segmentation fault: 11
logout

[Process completed]
Click to expand...
 
dspalton said:
Hi gang!
Hope everyone is well

Ive tried to install Adobe Premier Pro CC on my new iMac (2013 i5 8GB Ram), and it will install fine.
When i open it, i get the purple splash screen, then the bouncing icon on the task bar, then the app crashes.
Adobe cant seam to resolve it over live help etc, but in main admin (safe mode type thing/root) it opens fine.

any suggestions on how i can open it in my normal account

Dave
Click to expand...

Hi Dave,
I see you're crashing at the splash screen with your user account. There are a few things I can suggest.


Thanks,
Kevin
 
Kevin Monahan said:
Hi Dave,
I see you're crashing at the splash screen with your user account. There are a few things I can suggest.


Thanks,
Kevin
Click to expand...
Hi Kevin,
Firstly thank you so much for replying.
About 5 mins before you posted i Spoke to one of your agents on live help, who remotely fixed every thing for me and got it to work.

I am very grateful for his help, as well as for you replying here.
It looks like it is quiet a common issue, so hopefully the post you have made can help someone else.

Once again, thank you for the great support!

Dave
 
dspalton said:
Hi Kevin,
Firstly thank you so much for replying.
About 5 mins before you posted i Spoke to one of your agents on live help, who remotely fixed every thing for me and got it to work.

I am very grateful for his help, as well as for you replying here.
It looks like it is quiet a common issue, so hopefully the post you have made can help someone else.

Once again, thank you for the great support!

Dave
Click to expand...

Nice to hear, Dave. Glad to help. Did you happen to find out what was wrong with your system?

Thanks,
Kevin
 
Kevin Monahan said:
Nice to hear, Dave. Glad to help. Did you happen to find out what was wrong with your system?

Thanks,
Kevin
Click to expand...

The support tech never said but i would imagine its permissions as it worked in 'root' mode the last time a few weeks back when i checked

Dave
 
dspalton said:
The support tech never said but i would imagine its permissions as it worked in 'root' mode the last time a few weeks back when i checked

Dave
Click to expand...

Thanks for the report, Dave. I figured it might be OS X 10.9 corrupting your Adobe user preferences. Sorry for that. We are making improvements in this area so thanks again for your feedback.

Kevin
 
Kevin Monahan said:
Thanks for the report, Dave. I figured it might be OS X 10.9 corrupting your Adobe user preferences. Sorry for that. We are making improvements in this area so thanks again for your feedback.

Kevin
Click to expand...

No worries Kevin,
If you need someone to test at all... :D

Dave
 
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