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Adorama for riMac.
- Thread starter MrFriday
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Adorama for riMac
Yes. I have and I for the same reasons I will go with Apple. I have also had a great relationship with B&H for photo equipment, but I think i'll leave it with photo equipment as well as with Adorama.
Thank you for your suggestion.
Yes. I have and I for the same reasons I will go with Apple. I have also had a great relationship with B&H for photo equipment, but I think i'll leave it with photo equipment as well as with Adorama.
Thank you for your suggestion.
I didn't think a seller's return policy applied in the case of defective goods. If it did, the product could be totally broken and non-functional yet could not be returned. My guess is this policy applies strictly to non-defective goods which the buyer decides to return on a whim.
It was my understanding within the US this was enforced by the FTC: http://www.retailing.org/advocacy/consumer-information#Returns
In general I've had excellent interactions with Adorama, who have always gone "above and beyond" to solve problems. In one case both Canon and Canon Professional Services refused to help, but Adorama went far beyond their normal duties as a seller and helped me.
However if I received a defective product and was not allowed to return it, I would not be happy, and I don't think the FTC would be happy either.
QUOTE=bushman4;20658307]Adorama is reputable, they've been around a long time.
However I would rather deal with Apple when it comes to computers as Apples more customer satisfaction oriented.[/QUOTE]
I welcome the opportunity to clarify; if an Adorama customer receives a defective computer, then of course you are covered. However, as per the agreement between Adorama and Apple, we are required to advise purchasers to liaise with Apple directly.
Either Apple will address the issue themselves, or they will give the customer a reference number to be quoted back to Adorama, in order that a unit can be refunded or exchanged.
Helen Oster
Adorama Camera
I know a few years ago, I was a little nervous about buying Apple products from authorized third-party resellers, but after a little actual research, I found out there's nothing to be worried about (is it really that hard to pick up your iPhone and call the store to find out what their policies are?).
Whether you bought it from MacMall, Adorama, B&H Photo Video, you get the same support from Apple as if you'd bought it directly from Apple. Just make sure they're an authorized Apple dealer (as those three are). If there's a problem with your Apple product, you can call Apple and/or take it to an Apple store just as if you'd bought it directly from Apple.
If your product arrives defective, i.e. literally broken or DOA, or isn't what you actually ordered, then those resellers will exchange them for a new one.
What some of them won't do is let you return it because you changed your mind, you decide you don't like it, etc. That's the only difference from buying it directly from Apple - if you buy it from Apple, they'll let you return it (within 14 days, or whatever it currently is). Some retailers, like MacMall, have a similar 14 day return policy for any reason (though they may still charge a "restocking" fee).
Regarding the bad experience someone posted with Adorama, that really sucks and is unacceptable, but let's keep it in perspective - there have been cases like that with just about every retailer - including Apple itself. That sounds like an extremely isolated incident.
Whether you bought it from MacMall, Adorama, B&H Photo Video, you get the same support from Apple as if you'd bought it directly from Apple. Just make sure they're an authorized Apple dealer (as those three are). If there's a problem with your Apple product, you can call Apple and/or take it to an Apple store just as if you'd bought it directly from Apple.
If your product arrives defective, i.e. literally broken or DOA, or isn't what you actually ordered, then those resellers will exchange them for a new one.
What some of them won't do is let you return it because you changed your mind, you decide you don't like it, etc. That's the only difference from buying it directly from Apple - if you buy it from Apple, they'll let you return it (within 14 days, or whatever it currently is). Some retailers, like MacMall, have a similar 14 day return policy for any reason (though they may still charge a "restocking" fee).
Regarding the bad experience someone posted with Adorama, that really sucks and is unacceptable, but let's keep it in perspective - there have been cases like that with just about every retailer - including Apple itself. That sounds like an extremely isolated incident.