Advanced Replacements from Apple

Their service is indeed excellent in regards to the advanced replacements. However, I've had the misfortune of getting not one but TWO dud replacement phones in the last couple of weeks. The first replacement had warped plastic around the corners, a loose vibrate motor and really bad light leak in the left side of the screen. When I called Apple they were willing to swap it out again and waive the advanced replacement fee. The second phone is almost perfect but has many stuck pixels. I'll be near an Apple Store next week so I'm gonna switch it out again and continue to examine replacement phones until I get one that doesn't suck.

So far I've been quite happy with Apple's service but their quality control needs a serious kick in the ass.

 

Seems to me like:

The service side of Apple is relatively good. I have had the iPhone serviced and there were no problems.

The sales side of Apple is good as well. They helped me a lot picking out my new MacBook.

The Developer Consumer Services sucks bad. You are on hold for way too long listening to an annoying automated chick with a way too annunciated british accent telling you how important your call is to Apple and the people on there have nothing good to say. Their intelligence is null and they repeat themselves to often in contradicting ways. They irk me if you couldn't tell.

2 out of 3 isn't bad I guess.