iPad Advice about defect?

[mikethebigo]

Hi everyone,

So I got an Air 2 and think it's a great tablet. I've had no screen or performance issues with it. However, I have noticed a small glass crack near my home button that is actually inside/under the glass (it's not on top of the glass and the iPad came with it). I would love to keep this iPad because it's otherwise perfect, but I'm worried that with more home button use the crack could expand 🙁.

Would you guys suggest exchanging it or just dealing with it?

 

[mcdj]

It sucks to return an otherwise perfect iPad, but a crack would drive me nuts. But it's your iPad.

 

[justinTlME]

I would exchange it no question whatsoever.

 

[rgarjr]

Return ASAP

 

[stephen1108]

I would exchange it no question whatsoever.

This.

 

[ipadlvr]

Hi everyone,

So I got an Air 2 and think it's a great tablet. I've had no screen or performance issues with it. However, I have noticed a small glass crack near my home button that is actually inside/under the glass (it's not on top of the glass and the iPad came with it). I would love to keep this iPad because it's otherwise perfect, but I'm worried that with more home button use the crack could expand 🙁.

Would you guys suggest exchanging it or just dealing with it?

You have to return, but will they blame you for it? I'm guessing this was mailed to you?

I like buying things at the store instead of getting surprises in the mail.

 

[mikethebigo]

Thanks guys for the advice. I used to return a little overzealously for small things and tried to curb that instinct, but I think in this case it really is justified. On the way to the Apple Store!

 

[jayiw]

I look at it this way... would you purchase a new suit with a tear in the slacks? Would you purchase a new car with a scratch in the paint or a small crack in the glass? Surely not, and if you did not see it when you got home with these things you would return the suit or bring the car back to the dealer to repair or replace. If ipads were sold with a clear top and you had seen the crack would you have still purchased it?

You are not being overzealous. iPads are not advertised with having imperfections so no one should have to settle with one with any imperfection.

 

[Newtons Apple]

Apple should give you no trouble in replacing this iPad. DO it as quickly as you can.