Hey folks - I'm looking for some advice here!
I have a mid 2015 retina 15" MBP purchased in 2016 with AC, in the UK. I've been having issues with the GPU/logic board and screen since February 2019 (which was within my AC window). My local Apple store couldn't replicate the fault, so asked me to take it away and come back with some supplementary evidence. I did so - and both my logic board and display were replaced in May 2019 (outside of AC, but covered by Apple due to fact I'd reported it earlier).
Fast forward to June 2019 and the battery recall - my Mac gets sent away to Eastern Europe and I don't get it back for a few weeks. It comes back but the display has damage to it. Apple Store offers to replace the display and I get it back a week later.
Now, we're into July by the point I've gotten my Mac back. Within a month or so (August 2019), I realise the display has a severe light leak and I'm starting to see unexpected shutdowns, kernel panics and the device has frozen up completely a few times for no reason, too. Apple Store wipes the hard drive and give it back to me a week or two later.
We're in October now and I'm seeing a return of the original GPU based issues I had reported back in February. I leave it with the same local store, again and get a call a week and a half later informing me that they're identified and replicated the issue and I require another logic board. Only, this time, they inform me I am liable to pay as I'm outside of the 90 days of the original logic board replacement.
I refuse, on the basis of: A) 4 months isn't a reasonable amount of time to expect a component to last for; B) I have little faith in the MacBook at this point to continue working even if I do pay for it; C) I've been without my MacBook for, all totted up, probably close to 2 months this year in repair time - with no loaner available. I'm told the best they can do is do it at cost, but I ask to speak to a manager - I'm due to speak to them tomorrow.
Advice as to how I can proceed, here, or does anyone have precedent? I know the Consumer Rights Act 2015 states:
Apologies for the slightly long winded post!
I have a mid 2015 retina 15" MBP purchased in 2016 with AC, in the UK. I've been having issues with the GPU/logic board and screen since February 2019 (which was within my AC window). My local Apple store couldn't replicate the fault, so asked me to take it away and come back with some supplementary evidence. I did so - and both my logic board and display were replaced in May 2019 (outside of AC, but covered by Apple due to fact I'd reported it earlier).
Fast forward to June 2019 and the battery recall - my Mac gets sent away to Eastern Europe and I don't get it back for a few weeks. It comes back but the display has damage to it. Apple Store offers to replace the display and I get it back a week later.
Now, we're into July by the point I've gotten my Mac back. Within a month or so (August 2019), I realise the display has a severe light leak and I'm starting to see unexpected shutdowns, kernel panics and the device has frozen up completely a few times for no reason, too. Apple Store wipes the hard drive and give it back to me a week or two later.
We're in October now and I'm seeing a return of the original GPU based issues I had reported back in February. I leave it with the same local store, again and get a call a week and a half later informing me that they're identified and replicated the issue and I require another logic board. Only, this time, they inform me I am liable to pay as I'm outside of the 90 days of the original logic board replacement.
I refuse, on the basis of: A) 4 months isn't a reasonable amount of time to expect a component to last for; B) I have little faith in the MacBook at this point to continue working even if I do pay for it; C) I've been without my MacBook for, all totted up, probably close to 2 months this year in repair time - with no loaner available. I'm told the best they can do is do it at cost, but I ask to speak to a manager - I'm due to speak to them tomorrow.
Advice as to how I can proceed, here, or does anyone have precedent? I know the Consumer Rights Act 2015 states:
- After one failed repair, or after one replacement which has also failed, consumers can demand their money back, in full, during the first six months, rather than having to agree to repeated attempts to get a repair done.
Apologies for the slightly long winded post!
