Advice: Check Genius Bar before leaving with replacement

Discussion in 'iPhone' started by xolan99, Aug 3, 2008.

  1. xolan99 macrumors regular

    Joined:
    Oct 21, 2007
    #1
    So last Tuesday, I got the white iPhone from an AT&T store and it had the cracks in the plastic issue. Went to the Apple Store in 5th ave NYC and ordered a replacement on Thursday and by Friday afternoon, it was there.

    As soon as I got the phone home, I wiped off the smudges and saw some deep scratches in the chrome. I made the earliest appointment which was Sunday 3:10 A.M. (about an hour and a half ago).

    I showed the guy the phone and he's like "You walked away with it. We don't take back cosmetic damages." I then go, "OK so I guess I was naive in thinking that Apple would provide me with a refurbished phone that has undergone strict quality standards. But this wasn't my fault." I kept arguing with him and finally he ordered a new phone but said that "This is it. You have to make sure you go through it with a fine tooth comb next time."

    So here's the lesson: If you are getting a replacement iPhone, make sure you are 100% satisfied with the cosmetics before you walk away.
     
  2. NotFound macrumors 6502a

    NotFound

    Joined:
    Nov 30, 2006
    #2
    Sounds like he was just disgruntled for having to work at 3AM
     
  3. docal97 macrumors 6502a

    docal97

    Joined:
    Jun 28, 2006
    Location:
    Southampton
    #3
    why the op was told does make sense. He could anyone possibly know who made the scratches? So I think that the genius was actually being pretty nice to replace it.
     
  4. xolan99 thread starter macrumors regular

    Joined:
    Oct 21, 2007
    #4
    I agree - it is a tough situation for an Apple employee to be in. Which is why I'm recommending to everyone: Check your phone before you walk away with it. :)
     
  5. sushi Moderator emeritus

    sushi

    Joined:
    Jul 19, 2002
    Location:
    キャンプスワ&#
    #5
    Sage advice.
     

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