Advice for talking with Customer Relations

Discussion in 'Buying Tips and Advice' started by lampdeskchair, Jan 31, 2008.

  1. lampdeskchair macrumors member

    Jul 26, 2007
    I've had multiple issues with my 4 1/2 month old Macbook. First the keyboard randomly completely stopped working. So I sent it in and they repaired it, I got it back in about 3 weeks.. A month later (today) the hardrive blew. I ran all the steps they asked to fix it, disk utility couldn't even see the hardrive. Though I wasn't surprised since I heard a super loud clicking from the dead hardrive. heh not to mention a lot of minor issues like having to get the hinges fixed (wouldn't open/close properly and would squeak) as well.

    Well I was talking to the service guy and he was pretty cool I guess. Eventually we worked out overnight shipping to and from repair. I asked if there was any compensation I could get out of all of this, since my notebook being in repair constantly, losing all my data (projects/videos/ect), and being a student is really frustrating for me. He seemed to understand and felt bad for everything. Since customer relations just closed (it was like 6:30pm) he said he'll give a note personally to customer relations about everything and I'll be put through directly to them tomorrow instead of having to wait on hold.

    So what can I expect and how should I approach this? Think I could sorta milk the fact I lost all my data and an upgrade to Leopard would be good for time machine? Heh
  2. CashGap macrumors 6502


    Sep 15, 2007
    Music City, USA
    A calm request for a copy of Leopard and free Applecare would not be out of line.
  3. ziwi macrumors 65816


    Jan 6, 2004
    Right back where I started...
    Just be polite and not cross - tell your story and calmly query on any kind of remediation for your trouble. -I believe the kind approch in the end can get the desired result. Don't be too wishy washy though or they may do nothing for you...;)
  4. lampdeskchair thread starter macrumors member

    Jul 26, 2007
    Gonna call in a bit. I'll post back with whatever happens. I'll keep it cool and politely ask if I could be bumped up to leopard. Not really expecting anything, even some apple store credit or even a code to redeem for some free itunes music would be cool. ;)


    Sweet, she was really cool and said a leopard upgrade would be alright. She left a note about it, and said she wants to hear how the repair goes first. Then I can call back and they will send it to me in about a week. :D

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