I've had an absolute nightmare with my first MacBook purchase. I've had 3 MacBook Pros in the space of 2 months, 2 of them being faulty. The third one I received was the same spec but has the low resolution screen (I ordered the high res), and I've now just left it in it's box as I don't want to get too attached. Here is an account of what happened. September 13th New MacBook Pro arrived. It worked beautifully, but then noticed serious wifi dropouts, so much so I resorted to using my 4 year old laptop. September 18th I noticed a light patch on my screen, it may have been there all the time but very hard to spot with the default Lion wallpaper. September 19th Took it to the Sydney store, they replaced the screen in 2 days. Continuous wifi drop outs, old laptop has no problems, neither does my girlfriends MacBook Pro (running SL). September 25th The machine starts to make ticking sounds (not related to the hard drive), I got an exchange on the laptop. October 11th New laptop arrives, no problems at all. October 12th I switched on the laptop and cannot log into Lion, everytime I enter password, it throws me back into log in screen. October 13th Took it a Genius, they wiped the hard drive, reinstalled Lion. It worked fine. October 15th Password problem occurs again. Take it to another Genius. (My appointment was at 1.30pm, I was seen at 2.15pm) They run all sorts of test and diagnose it with a hard drive issue. They felt more comfortable if they replaced the whole machine. I was leaving the country to go back to the UK, so I couldnt wait for them to replace it. They advise I get it replaced when I get back to the UK. October 27th I contacted Apple (UK) to get it replaced, they investigate the issue with the team in Sydney. - This takes 12 days. November 7th They approve the replacement, I get details of TNT picking up the faulty model. November 17th New model arrives, but notice they sent me the same model but with a low res screen (I originally had the high res). I have written an email and have tried contacting the Apple Care representative telling to sort it out, Im not happy with this service and have been as polite as possible. Im not the kind of person to shout obscenities down the phone but I have become very close to. Ive been told that a senior Customer Representative will call me between 3-6pm yesterday, -they never did. Ive wasted enough of my time chasing Apple, all I wanted was a computer that WORKED! Im going to demand a refund IF they ever get back to me. If you've made it this far, thanks for reading. What would you do if you were in my situation??!