Hi All
You probably heard a lot of times about issues with coating / paint on the frame. So I have my 14 pro space black for around a year. Today I removed the case (mous limitless 5.0) to clean up the phone and spoted scratches / spots without paint around buttons. Rest of the phone look fine to me. I bought the phone via Amazon.de and it's still under warranty so I asked them for assistance, because I know already that Apple refuse to cover cosmetic faults under their warranty. They told me I can send the phone back to them and they will replace faulty part - in my case the frame. In case it's not possible they will refund. So what should I do? Can they even replace just the frame? Or should I risk it and hope for a refund or do not bother at all?
You probably heard a lot of times about issues with coating / paint on the frame. So I have my 14 pro space black for around a year. Today I removed the case (mous limitless 5.0) to clean up the phone and spoted scratches / spots without paint around buttons. Rest of the phone look fine to me. I bought the phone via Amazon.de and it's still under warranty so I asked them for assistance, because I know already that Apple refuse to cover cosmetic faults under their warranty. They told me I can send the phone back to them and they will replace faulty part - in my case the frame. In case it's not possible they will refund. So what should I do? Can they even replace just the frame? Or should I risk it and hope for a refund or do not bother at all?