Ok folks, I need some advice about my new iMac. I bought an iMac on the 26th of January, and I love this thing... but it has tons of bugs. Safari constantly crashes, so I've been using Firefox (which I loathe). Lots of programs don't run properly, even things like Word and Excel. Lots of "the application unexpectedly quit" warnings. I reinstalled the OS, and downloaded the patches, and it didn't seem to help. I've run the hardware test, and it found nothing wrong. I've ran it without the upgraded RAM and with, and nothing changed. I have called Apple three times now, each time lasting over one hour, and have had to deal with incompetence (a guy kept having ME explain to him what Rosetta was) and a complete unwillingness to listen to me. They've made me do a million things, and nothing has helped, yet they refuse to RMA the computer because it's a software issue they say, and not a hardware issue. I've sent them my computer info and crash logs, and they never called back. I had to follow up and call them back, and they're now saying I need to resend the info again, because the engineers didn't get enough out of it the first time around. I don't know what that even means. I am, in other words, VERY frustrated. I love my Macs, and this is the first new Mac I've ever bought for myself. What should I do? I want to keep my Mac, I don't want to have to return it and settle for something less (not Windows, oh god no, I mean like a G5 iMac or something), but I feel like Apple's giving me no choice. The no RMA thing is really frustrating as well. What would you guys do?