Hi all,
As I told in previous threads I'm dealing with the keyboard issues with the 2018 model.
Apple replaced the keyboard 2 months ago and now i'm dealing with the same issue.
Today I visited the apple store and they said they will again replace everything, except that now they replace keyboard, trackpad, speakers and battery for the 2019 version that should solve all these issues.
I told Apple that i'm really sick of all these issues and that for a 3k machine it is unacceptable and that my macbook being in for repair for weeks is undoable.
I asked Apple to replace my macbook pro for the 2019 version. They said that they don't offer this in the Netherlands.
My problem with this is:
- horrible experience with a 3k machine for 10 months.
- all this time repairs cost for a known issue
- the resale value. Who buys my faulty model?
Can anyone suggest how to deal with Apple and get them to just replace it for a new model?
As I told in previous threads I'm dealing with the keyboard issues with the 2018 model.
Apple replaced the keyboard 2 months ago and now i'm dealing with the same issue.
Today I visited the apple store and they said they will again replace everything, except that now they replace keyboard, trackpad, speakers and battery for the 2019 version that should solve all these issues.
I told Apple that i'm really sick of all these issues and that for a 3k machine it is unacceptable and that my macbook being in for repair for weeks is undoable.
I asked Apple to replace my macbook pro for the 2019 version. They said that they don't offer this in the Netherlands.
My problem with this is:
- horrible experience with a 3k machine for 10 months.
- all this time repairs cost for a known issue
- the resale value. Who buys my faulty model?
Can anyone suggest how to deal with Apple and get them to just replace it for a new model?