Hi Folks,
I'm on my third 1st Gen iPad due to debris under the screen. I bought the original in June last year so it's still under warranty. The last replacement I got also had something under the glass and I decided not to send it back because of the hassle involved and the time it was taking, so, I took it to an Apple store when visiting family because there is not one close to me and the chap behind the genius bar said he would replace it no problem and could see the fault. However, when he brought out the brown box and opened it up, it was far worse than mine! You could clearly see three bits of debris under the glass, it wasn't even switched on. He claimed it was the only they had so I refused it, for obvious reasons, and kept the one I have but he told me the fault was logged to the serial number of my iPad so replacing it else where would not be a problem. Anyone got any experience with this? I've yet to have it replaced in fear of getting a worse one. The thing which annoyed me more than anything was the fact I like to keep things original. In other words, the serial number of the unit matches the serial number on the box etc. Call me fussy, but I'm actually considering collecting these things (like people do stamps!) so I would really like a new replacement that is how I would expect it to be for the £699 I paid for it. Warranty expires in June 2011, what would be my best manoeuvre from here? I've spent thousands on Apple gear over the last few years and I must say it's been a difficult process trying to get a 'new boxed' replacement for anything when a problem has come up. For example, the MacBook SR I bought in late 2007, the keyboard was faulty from day one and I had to drive 20 miles to the local service centre so they could replace it. I'm going to buy an iPad 2 when they are available, but I still need to resolve the problems with the first one I purchased! Should I get on the phone screaming blue murder? Any advice much appreciated
I'm on my third 1st Gen iPad due to debris under the screen. I bought the original in June last year so it's still under warranty. The last replacement I got also had something under the glass and I decided not to send it back because of the hassle involved and the time it was taking, so, I took it to an Apple store when visiting family because there is not one close to me and the chap behind the genius bar said he would replace it no problem and could see the fault. However, when he brought out the brown box and opened it up, it was far worse than mine! You could clearly see three bits of debris under the glass, it wasn't even switched on. He claimed it was the only they had so I refused it, for obvious reasons, and kept the one I have but he told me the fault was logged to the serial number of my iPad so replacing it else where would not be a problem. Anyone got any experience with this? I've yet to have it replaced in fear of getting a worse one. The thing which annoyed me more than anything was the fact I like to keep things original. In other words, the serial number of the unit matches the serial number on the box etc. Call me fussy, but I'm actually considering collecting these things (like people do stamps!) so I would really like a new replacement that is how I would expect it to be for the £699 I paid for it. Warranty expires in June 2011, what would be my best manoeuvre from here? I've spent thousands on Apple gear over the last few years and I must say it's been a difficult process trying to get a 'new boxed' replacement for anything when a problem has come up. For example, the MacBook SR I bought in late 2007, the keyboard was faulty from day one and I had to drive 20 miles to the local service centre so they could replace it. I'm going to buy an iPad 2 when they are available, but I still need to resolve the problems with the first one I purchased! Should I get on the phone screaming blue murder? Any advice much appreciated
