One of my friends was having trouble with her macbook pro and asked me for help multiple times last semester. Her RAM would unseat itself like once a week, even though she swore she didn't drop it. I fixed it every time, but about a month ago her laptop "crapped out" and she didn't let me know until she had bought a new one from Apple.
I learned all this after the two week return window was up:
Her laptop would not start up or charge, so she took it to Apple. They informed her there was water damage and that it would be $800 to send it to Apple to get it fixed. Since she was having so many issues with it, she decided to pay ~$300 more dollars for a new one.
When she asked if they could transfer her data/pictures over to the new laptop, they told her that the hard drive was corroded. She took it to a computer repair shop (non-authorized to deal with Apple) and paid them to transfer it over. They were able to do it no problem, so she contacted Apple managers at our local store who had initially told her it was impossible and complained to them about it. In recompense, they gave her an external hard drive to back up her new laptop and paid for her AppleCare. They asked her for her old charger, though, for trade. That's the part that is confusing to me.
Anyways, she gave me the "broken" laptop for all the help I gave her last semester, and I had it working within 4-5 hours. The battery indicator connector (the little green flashing lights on the side) is somehow broken. I unplugged that and it works perfectly. Also, her hard drive was in perfect condition. I ran disk utility repairs on it and everything. I actually had to remove all her old stuff from it myself. I checked all the components on the inside, and there was absolutely NO evidence of water damage. The logic board looks brand new.
Sorry for such a long post, but I need to know if she has grounds to ask Apple to review her case and possible reimburse her for making her think she had to buy a new laptop.
I'm wondering if she has a case, because there's no way they would have had to replace the logic board if they did send it off.
Any advice would be great.
I learned all this after the two week return window was up:
Her laptop would not start up or charge, so she took it to Apple. They informed her there was water damage and that it would be $800 to send it to Apple to get it fixed. Since she was having so many issues with it, she decided to pay ~$300 more dollars for a new one.
When she asked if they could transfer her data/pictures over to the new laptop, they told her that the hard drive was corroded. She took it to a computer repair shop (non-authorized to deal with Apple) and paid them to transfer it over. They were able to do it no problem, so she contacted Apple managers at our local store who had initially told her it was impossible and complained to them about it. In recompense, they gave her an external hard drive to back up her new laptop and paid for her AppleCare. They asked her for her old charger, though, for trade. That's the part that is confusing to me.
Anyways, she gave me the "broken" laptop for all the help I gave her last semester, and I had it working within 4-5 hours. The battery indicator connector (the little green flashing lights on the side) is somehow broken. I unplugged that and it works perfectly. Also, her hard drive was in perfect condition. I ran disk utility repairs on it and everything. I actually had to remove all her old stuff from it myself. I checked all the components on the inside, and there was absolutely NO evidence of water damage. The logic board looks brand new.
Sorry for such a long post, but I need to know if she has grounds to ask Apple to review her case and possible reimburse her for making her think she had to buy a new laptop.
I'm wondering if she has a case, because there's no way they would have had to replace the logic board if they did send it off.
Any advice would be great.
