Advice on service contracts for Mac support please

Discussion in 'Buying Tips and Advice' started by CortexRock, Feb 22, 2008.

  1. CortexRock macrumors 6502

    Joined:
    Dec 3, 2006
    Location:
    Canterbury, England
    #1
    Looking for opinions on the best way to get bought-in service for a mac pro/MacBook set-up in an otherwise all-PC environment please.

    My ICT department want assurance that I have a service support contract in place before they will even consider purchasing 'non-standard' hardware.

    I'm looking for either an AASP who provide ad-hoc call outs for a set fee, or a 24 hour response based on an annual retainer fee.

    Any suggestions welcome - thanks!
     
  2. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
  3. CortexRock thread starter macrumors 6502

    Joined:
    Dec 3, 2006
    Location:
    Canterbury, England
    #3
    Thanks, but I was looking for something a bit more constructive than a link on the Apple website.

    AppleCare is fine for home, but I need a service where I can speak to someone who speaks and understands English clearly, not someone with an unintelligible accent in a call centre in the middle of who knows where.

    And I also need next day on-site service (minimum) as physically taking hardware to an Apple Store or AASP isn't an option.

    There are a couple of AASPs in my area who I'm approaching for further information - really looking for any pros who have good service cover from a UK company and are willing to share.
     
  4. crees! macrumors 68000

    crees!

    Joined:
    Jun 14, 2003
    Location:
    MD/VA/DC
    #4
    I've NEVER had anyone with an unintelligible accent. You must be used to Dell's service, eh?
     
  5. CortexRock thread starter macrumors 6502

    Joined:
    Dec 3, 2006
    Location:
    Canterbury, England
    #5
    The last time I used the AppleCare support line, the guy's accent was so thick I honestly couldn't understand him. Ended up taking my problem direct to the Genius Bar at my nearest Apple store - broke protocol and everything, as I didn't know I needed to make an appointment at the time!

    The only other IT guys I have to speak to on a regular basis are in my office, so no real issues there - apart from the fact that I'm fighting tooth and nail to get my Mac Pro under the desk instead of the lousy HP box I'm stuck with at present. :D
     

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