Advise: Broken Screen 1 Week Into Ownership?

Discussion in 'Apple Watch' started by musicpenguy, Oct 26, 2018.

  1. musicpenguy macrumors 65816

    Joined:
    Oct 29, 2006
    #1
    Hi there,

    I’m writing in on behalf of a friend who just got an aluminum Series 3. Sadly last night the watch’s screen got an edge to edge crack. This was during indoor rock climbing and it looks like the angle was just really bad (corner) I didn’t notice watching that there was a lot of force to cause this.

    The watch was purchased from BestBuy - any advise in getting this fixed hopefully for free? Anyone have experience with trying to get this solved?
     
  2. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    User impact damage would not be covered under the warranty. Only way you could get it replaced is if you find a very generous Best Buy employee. I doubt that will happen. Sorry for your friends loss.
     
  3. musicpenguy thread starter macrumors 65816

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    Oct 29, 2006
    #3
    Ugh - that’s what I thought :( - one thought I had was calling AppleCare to try to get the watch onto the monthly installments of AppleCare and using that repair price and cancelling AppleCare after the watch got repaired?
     
  4. brentc133 macrumors member

    Joined:
    Jan 31, 2012
    #4
    Isn’t that kinda like fraud?
    --- Post Merged, Oct 26, 2018 ---
    If they purchased using a major credit card the card may offer 30-60 day protection against accidental damage. This would be the better way to go.
     
  5. BillGates1969 macrumors 6502

    BillGates1969

    Joined:
    Sep 11, 2008
    Location:
    Bournemouth
    #5
    Also it wouldn't pass the online AppleCare test - it will detect a broken screen. And yes, it is fraud and one of the reasons AppleCare is now £89 up from £59...
     
  6. musicpenguy thread starter macrumors 65816

    Joined:
    Oct 29, 2006
    #6
    It’s a shame Apple hasn’t figured out how to engineer these in a more repair friendly way - the repair cost is nearly the same as buying a brand new device my understanding is they just scrap the watches and can’t really repair them - even for a battery replacement that fee is just as high - $400 battery replacement for a series 4 stainless!
     
  7. iPhysicist macrumors 65816

    iPhysicist

    Joined:
    Nov 9, 2009
    Location:
    Dresden
    #7
    climbing =/ watch

    How can one climb with a watch on??? I don't get it.
     
  8. musicpenguy thread starter macrumors 65816

    Joined:
    Oct 29, 2006
    #8
    Simple ... you don’t take it off your wrist - your hands very much function wearing a watch while indoor rock climbing
     
  9. iPhysicist macrumors 65816

    iPhysicist

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    Dresden
    #9
    you never fall? you do never test your limits?
     
  10. musicpenguy thread starter macrumors 65816

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    Oct 29, 2006
    #10
    You are on ropes where if you fall you are dangling in the air
     
  11. iPhysicist macrumors 65816

    iPhysicist

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    Nov 9, 2009
    Location:
    Dresden
    #11
    Maybe you can wear a watch ding top rope climbing... but if you lead its way to easy to swing against a wall when climbing overhang or scraping along a wall when losing grip. In my eyes that's way to dangerous for a watch.
    But I hope your friend gets his watch repaired without much hassle.
     
  12. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #12
    I can’t say I agree with your mindset here. Essentially what you’re trying to do is cover up the broken display by adding And then removing the service. The reality is, the display is broken, AppleCare has to be purchased at a time or within 60 days of the Apple Watch, _not_ trying to create a workaround, which in the end, isn’t really moral, but I’m guessing you Artie know that.
     
  13. lambertjohn macrumors 6502a

    Joined:
    Jun 17, 2012
    #13
    I feel your pain, but some things you just don't do with an expensive Apple Watch strapped to your wrist, and rock climbing is one of them.
     
  14. musicpenguy thread starter macrumors 65816

    Joined:
    Oct 29, 2006
    #14
    Yea the story I was told right after was I saw in the ad all of those people swimming and other active things and the owner was surprised that a very casual 60 seconds rock climbing did it - on an easy course with as I was watching seemingly no reason it should of hit anything.
     
  15. Disneymom2003 macrumors member

    Disneymom2003

    Joined:
    Dec 28, 2015
    #15
    This is why I always get AppleCare. A small price to pay if something goes wrong. My husband cracked the screen on his Fossil watch. Not sure how. Accidents...even freak accidents can and do happen. Calling to get AppleCare now and then cancelling is just wrong.
     
  16. Dormammu macrumors 65816

    Dormammu

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    Sep 21, 2013
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    #16
    What is with you entitled knuckleheads who always seem to think that they deserve a free repair for their stupid mistakes or choices?
     
  17. iPhysicist macrumors 65816

    iPhysicist

    Joined:
    Nov 9, 2009
    Location:
    Dresden
    #17
    These artificial climbing holds and the wall paint are made of PU and sand and scratch almost everything without you even notice. I really dislike factory new climbing holds As they are closer to sandpaper than rock.
     
  18. Steve686 macrumors 68040

    Steve686

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    Nov 13, 2007
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    US>FL>Miami/Dade>Sunny Isles Beach>Condo
    #18
    I just purchased AppleCare+ for my AW4 that I have had for about 3 days.

    No diagnostic was required.

    As far as fraud?

    Whatever floats your boat, but Apple does give you 60 days to purchase it. If Apple were soooo worried about people committing "fraud" they wouldn't even allow it to be purchased beyond the purchase date. Everyone has their own prerogative on the subject but I don't judge it either way. Fact is, you still pay for replacements partially after paying XX amount of money, up front or monthly. Now if you just paid the $3.99 for the first month and made a claim and got your watch replaced and cancelled AC+ the day after, ya that would be a little cheesy. At least pay Apple the full price for the privilege of letting you use AC+.
     

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17 October 26, 2018