After 3 repairs (going to be 4th) can you get a replacement? any experiences?

Discussion in 'MacBook Pro' started by Chuck-Norris, May 21, 2013.

  1. Chuck-Norris macrumors 6502a

    Joined:
    Sep 17, 2012
    #1
    im taking my macbook in for the 4th repair which really sucks, its a 2011 15".

    can i request a replacement instead after all this?

    basically my anti glare screen keeps getting LCD burn in on the sides.

    looks like this kinda:

    http://www.flickr.com/photos/24140175@N02/6907975213/

    not as bad but i wouldnt be surprised if it worsened.

    any thoughts and if apples does replace an entire computer and if anyone has experiences?

    thanks folks
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    You can ask for replacement but there is no hard and fast rule about three repairs automatically generating a replacement. It's really up to the discretion of the manager at that location.
     
  3. KUguardgrl13 macrumors 68020

    KUguardgrl13

    Joined:
    May 16, 2013
    Location:
    Kansas, USA
    #3
    Wish I could've gotten a replacement with how many times I went in last year!
     
  4. negativzero macrumors 6502

    Joined:
    Jul 19, 2011
    #4
    I got my replacement by kicking up a fuss about why they took so long to decide if I should get a replacement. Got my replacement 1 hour after I sent an email to Tim Cook.
     
  5. Chuck-Norris thread starter macrumors 6502a

    Joined:
    Sep 17, 2012
    #5
    would they let you upgade and pay difference?
     
  6. B..., May 22, 2013
    Last edited: May 22, 2013

    B... macrumors 68000

    B...

    Joined:
    Mar 7, 2013
    #6
    No, because that means they have to switch out the logic board (processor upgrade I assume) and they don't just have a few of each LB in the store for customers to buy.

    If you mean computer upgrade...
     
  7. negativzero macrumors 6502

    Joined:
    Jul 19, 2011
    #7
    Yes I traded in my cMBP for a rMBP and paid the difference.
     
  8. Chuck-Norris thread starter macrumors 6502a

    Joined:
    Sep 17, 2012
    #8
    whihc retina did you go for?

    how much was the difference?

    would they do education pricing?

    Thanks bro
     
  9. negativzero macrumors 6502

    Joined:
    Jul 19, 2011
    #9
    I did a CTO Retina MacBook.

    Though come to think of it, I don't think you will be able to upgrade to rMBP. The offer was given to me under very special circumstances.
     
  10. Chuck-Norris thread starter macrumors 6502a

    Joined:
    Sep 17, 2012
    #10
    a CTO retina? like you took ur old one and you ordered one online?
     
  11. Chuck-Norris thread starter macrumors 6502a

    Joined:
    Sep 17, 2012
    #11
    so you've gotton a replacement?
     
  12. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #12
    No, I've never needed one.
     
  13. Chuck-Norris thread starter macrumors 6502a

    Joined:
    Sep 17, 2012
    #13
    well iil let you know what happens when i go
     
  14. KUguardgrl13 macrumors 68020

    KUguardgrl13

    Joined:
    May 16, 2013
    Location:
    Kansas, USA
    #14
    I haven't gotten a replacement of my 2009 MBP, but I am getting free repairs outside of AppleCare because I brought it in so many times. It helps if you get a genius who knows their stuff and isn't just trying to sell you a new machine.
     
  15. Siggen macrumors 6502

    Joined:
    Apr 1, 2011
    Location:
    Oslo, Norway
    #15
    In Norway 3 repairs, for the same problem, then if you would have needed a fourth repair they have to give you a new one :p
    Norwegian law. Although when I worked with customers as a teen, I got to understand that people was missinformed and thought it was @ the third repair for any problem. :p

    But that problem is probably by the lid or bezel having unnoticeable flaws that make them not stick together as intended. And you have probably not gotten them switched, properly :(
     
  16. skolvikes macrumors newbie

    Joined:
    Mar 20, 2011
    #16
    It's called a CRU or Customer Replacement/Repair Unit. After 3 repairs and still have issues, the CRU is usually just done by the manager or Genius Admin.
     
  17. raymondso macrumors member

    raymondso

    Joined:
    Sep 12, 2006
    Location:
    Hong Kong
    #17
    I had my Macbook replaced after repairing it for the fourth times. I think this can be done in Apple Store but not authorized service providers.
     

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