After doing an update doesn't want to start

visualarchitekt

macrumors newbie
Original poster
Mar 28, 2011
4
0
After a failed attemp to install a software update I couldn't restart my IMac Any ideas about what this screen means and how serious is?

Any help appreciated. It's a 2011 IMac and 15 days ago expired the warranty.
 
Last edited:

drimmen

macrumors newbie
Apr 12, 2004
7
0
Culver City, CA
I'm in the same boat. Just ran software update and there were updates for iTunes, Airport Utility, and two other things that seemed minor. After the download completed and I clicked restart, the screen went to the linen wallpaper and I looked up to see a vague error message which said something about the updates failing with a restart button. Upon restart I get the same kernel panic screen as you on two attempts. I have the 2011 27" iMac.

Update: I found this thread on the Apple forums:

https://discussions.apple.com/thread/4020063?start=0&tstart=0

And I'm following these instructions by BoySetsTheFire:

"Seems to be a problem.* Start up with the Command-R keys depressed.* Then select reinstall Lion.* This will reinstall Lion and leave all your files and prefs intact.* It gave me Lion 10.7.3.* Then run software update which moves you to 10.7.4.* If you run software update again, it will offer you Thunderbolt and iPhoto update.* DON'T DO IT!* Wait until we hear there is a fix from Apple."
 
Last edited:

xyster

macrumors newbie
Jun 29, 2010
12
0
The same here

This seems to be fairly widespread as there are multiple reports of it on Apple's boards.
It seems the only option is reinstalling Lion or restoring from a Time Machine backup if you have one. At boot, press and hold ⌘-R to get to Lion's recovery menu.

In 8 years, this is the first time I've ever had so much as a hiccup with an upgrade. This kind of crash is totally unacceptable and heads at Apple should roll for it.

This and a slew of bugs in recent OS X and iLife versions (iPhoto anyone?) has me wondering if quality has been slipping at Apple over the last couple years.
 

pclaro

macrumors newbie
Dec 25, 2010
13
0
Santiago, Chile
Also in the boat. I am starting your recommended procedure

I'm in the same boat. Just ran software update and there were updates for iTunes, Airport Utility, and two other things that seemed minor. After the download completed and I clicked restart, the screen went to the linen wallpaper and I looked up to see a vague error message which said something about the updates failing with a restart button. Upon restart I get the same kernel panic screen as you on two attempts. I have the 2011 27" iMac.

Update: I found this thread on the Apple forums:

https://discussions.apple.com/thread/4020063?start=0&tstart=0

And I'm following these instructions by BoySetsTheFire:

"Seems to be a problem.* Start up with the Command-R keys depressed.* Then select reinstall Lion.* This will reinstall Lion and leave all your files and prefs intact.* It gave me Lion 10.7.3.* Then run software update which moves you to 10.7.4.* If you run software update again, it will offer you Thunderbolt and iPhoto update.* DON'T DO IT!* Wait until we hear there is a fix from Apple."
Thanks for the procedure, I started same and hope it works. I am in the same boat and it's getting crowded.
 

macmasterxiv

macrumors newbie
Oct 27, 2003
9
0
I had this happen to me. I wiped the hard drive and did a fresh install via the internet recovery, which put me at 10.7.4 fresh. I applied the update and it worked fine this time around.

Early 2011 MacBook Pro

Edit: of note, I didn't reinstall iLife, so I didn't get any of the iPhoto, etc. updates so maybe that's related, not sure
 

pclaro

macrumors newbie
Dec 25, 2010
13
0
Santiago, Chile
After doing an update doesn't want to start

I had this happen to me. I wiped the hard drive and did a fresh install via the internet recovery, which put me at 10.7.4 fresh. I applied the update and it worked fine this time around.

Early 2011 MacBook Pro

Edit: of note, I didn't reinstall iLife, so I didn't get any of the iPhoto, etc. updates so maybe that's related, not sure
---
I think wiping is a NO-NO.
Thank you very much "drimmen", I followed your procedure and worked out fine!! (only a very small hiccup on the road).
I repeat: "Start up with the Command-R keys depressed.* Then select reinstall Lion.* This will reinstall Lion and leave all your files and prefs intact.* It gave me Lion 10.7.3.* Then run software update which moves you to 10.7.4.* If you run software update again, it will offer you Thunderbolt and iPhoto update.* DON'T DO IT!* Wait until we hear there is a fix from Apple." (To me it gave Lion 10.7.4).
Well, what caused this dramatic incident was the small firmware update for Thunderbolt, which was not meant for iMacs.
When I ran now software update, Thunderbolt update was not longer there. Apple removed??
 

visualarchitekt

macrumors newbie
Original poster
Mar 28, 2011
4
0
I'm in the same boat. Just ran software update and there were updates for iTunes, Airport Utility, and two other things that seemed minor. After the download completed and I clicked restart, the screen went to the linen wallpaper and I looked up to see a vague error message which said something about the updates failing with a restart button. Upon restart I get the same kernel panic screen as you on two attempts. I have the 2011 27" iMac.

Update: I found this thread on the Apple forums:

https://discussions.apple.com/thread/4020063?start=0&tstart=0

And I'm following these instructions by BoySetsTheFire:

"Seems to be a problem.* Start up with the Command-R keys depressed.* Then select reinstall Lion.* This will reinstall Lion and leave all your files and prefs intact.* It gave me Lion 10.7.3.* Then run software update which moves you to 10.7.4.* If you run software update again, it will offer you Thunderbolt and iPhoto update.* DON'T DO IT!* Wait until we hear there is a fix from Apple."
Followed the instructions and solved the problem. Thanks a lot for the tip...! Back and working smooth again
 
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