Air bubbles beneath glass on brand new Series 2?

dsh3

macrumors 6502
Original poster
Apr 30, 2012
472
129
Denmark
Hi all,

The missus received her 38mm Series 2 Watch Friday, and shortly after noticed what seems to be small air pockets/dust/whatever under the screen. They are all the way around the curved glass.

I have attached a photo of some of them. (you might need to zoom to see them)

watch.jpg

Anyone else noticed something similar on their Watch? And if so, did Apple just swap the Watch or how did they handle it?

We will of course call Apple support when their phone support is open later today.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,317
30,556
Apple will replace the Watch, its under Their 14 day return policy. I would certainly return it. Especially if you noticed it around the whole screen.
 

dsh3

macrumors 6502
Original poster
Apr 30, 2012
472
129
Denmark
Apple will replace the Watch, its under Their 14 day return policy. I would certainly return it. Especially if you noticed it around the whole screen.
Yes, that is of course what we will ask for. She will call them in a moment.
 

dsh3

macrumors 6502
Original poster
Apr 30, 2012
472
129
Denmark
She spoke to Apple support, and they will make an arrangement with DHL/UPS to pick up the watch.

As soon as the return is registered with Apple, they will send out a replacement as soon as possible. However, due to lack of Watches still, they couldn't give any estimate on a new one.
 

Julien

macrumors G4
Jun 30, 2007
11,135
3,822
Atlanta
Actually it looks like spots in or on the oleophobic coating. Possibly some type of cleaning solvent splattered on the crystal as was not properly wiped before packaging. Have you have tried cleaning/wiping with a damp micro fiber trowel? Also if it is in the oleophobic coating it can be removed by using a micro fiber and isopropyl alcohol.
 

dsh3

macrumors 6502
Original poster
Apr 30, 2012
472
129
Denmark
Actually it looks like spots in or on the oleophobic coating. Possibly some type of cleaning solvent splattered on the crystal as was not properly wiped before packaging. Have you have tried cleaning/wiping with a damp micro fiber trowel? Also if it is in the oleophobic coating it can be removed by using a micro fiber and isopropyl alcohol.
Yep, tried that already.

We're positive it is beneath the glass, it is easy to see when tilting the Watch around a bit in correct lighting.