Air Pods Disconnect Call when Removing or Installing

[DBrockman13]

My partner's using an iPhone 6 and Air Pods (2nd Generation). When she either removes the Air Pods while on a call, or installs them to use while on a call, the call itself is disconnected.

When I do the same with my Air Pods (same generation) and my iPhone XR, I either: see my phone switch to the headset speaker when removing my Air Pods or: see my Air Pods take over for the call when installing during the call.

Anyone know why this may be happening to her and how to correct this issue?

 

[Samuel Engel]

Hi!
I have often read about such problems with Apple audio accessories. Unfortunately, I have no answer on how to fix this problem. I would most likely go to the nearest Apple store and ask there.

While researching I came across the following article: https://www.heimkinoheld.de/audiozubehoer-von-apple/
It is written in German but you can easily translate it into English. It deals with the common problems of audio gadgets from apple.

Apple is well known for not being very flexible when it comes to using gadgets. Unfortunately, this also applies to the playback of music and other sound carriers. In this article, the individual possibilities will be examined more closely, and above all, their practical use will be examined.

Maybe it is interesting for you to read! Good luck though!

 

[CWallace]

Maybe a limitation of Bluetooth 4.2 (iPhone 6) vs. Bluetooth 5? Instead of handing off, the connection is cut and the iPhone 6 reads it as an End Call action?

 

[krisoy52001]

My partner's using an iPhone 6 and Air Pods (2nd Generation). When she either removes the Air Pods while on a call, or installs them to use while on a call, the call itself is disconnected.

When I do the same with my Air Pods (same generation) and my iPhone XR, I either: see my phone switch to the headset speaker when removing my Air Pods or: see my Air Pods take over for the call when installing during the call.

Anyone know why this may be happening to her and how to correct this issue?

Are you sure it's not something in the settings. Check if it's set to disconnect when remove.