Air returns - Why?

Discussion in 'MacBook Air' started by raqball, Nov 11, 2018.


Why are you returning the Air?

  1. Screen (dim - washed out - both)

    57 vote(s)
  2. CPU

    23 vote(s)
  3. GPU

    15 vote(s)
  4. Other - Please clarify in post

    16 vote(s)
Multiple votes are allowed.
  1. raqball macrumors 68000

    Sep 11, 2016
    Reading the threads here it looks like more than usual are returning their new Air.

    So the question is why? Please vote in the poll only if you have returned or are returning..

    My main reason was the screen. It's dim and washed out.
  2. Geert76, Nov 11, 2018
    Last edited: Nov 11, 2018

    Geert76 macrumors 65816

    Feb 28, 2014
    the Netherlands
    returned my Air for one reason and one reason only :
    - the screen

    the screen in this new MacBook Air is just not worth the €1600 I paid for it.
  3. lucasromeiro macrumors newbie

    Nov 8, 2018
    Is the screen so bad? I read that they improved the screen. now she's a retina. Was not your screen defective? Does the old macbook air have a brighter screen or better for you?
  4. jmoore5196 macrumors 6502a


    May 19, 2009
    Midwest US
    I returned mine because I saw the gold color and couldn't live with it. Pure aesthetics!
  5. raqball thread starter macrumors 68000

    Sep 11, 2016
    Agree... I liked everything else about it....
  6. lambertjohn macrumors 6502a

    Jun 17, 2012
    Typing this on a 2018 Air right now. Not a thing wrong with the screen. Bright, crisp and clear.
  7. PalidinoDH macrumors member

    Aug 13, 2014
    Do you have a different mac to compare it to? I remember reading a post on here the other day of a user who said he bought an air from BB and then went and bought one from the microcenter after hearing about it being $200 off there, with the intent to return the BB one, and side by side he said one air was much brighter than the other at max brightness.
  8. gymratjudy macrumors member

    Dec 28, 2016
    I'm doing the same. Screen seems fine and at maximum brightness it is quite blinding.
  9. raqball thread starter macrumors 68000

    Sep 11, 2016
    I think you posted in the wrong thread... There are plenty of other threads to praise it.. This one is as to why it was returned..
  10. Charadis macrumors 6502a

    Jul 3, 2010
    Visited Best Buy the other day, and tried out the new 2018 Air that was stationed right next to a Space Grey 2018 Pro with Touch Bar. Played around with the brightness on the screens, but I didn't see any major variations. Maybe it's the lighting in the store, but besides the slightly warmer screen on the Air, I could not really tell much difference in quality. Both beautiful screens to me
  11. LostAggie macrumors 6502

    Aug 15, 2011
    The screen is really quite good. The quality of the display assembly is better on the air vs the tb mbp. Lots of cases of the display bezel showing light leaks between that and the rubber seal on the mbp.
  12. Mrs. Jobs macrumors member

    Mrs. Jobs

    Mar 22, 2011
    Just saw it in store today, damn it’s fugly! Why Apple made such a hideous gold color I fail to understand. :eek:
  13. ndb85 macrumors newbie

    Sep 24, 2014
    As i mentioned in my other thread, it came down to cost versus perceived value. At this time of year, Apple deals are pretty common place and for a cheaper price, I was able to purchase a 2017 ntbMBP for $100 less than what I would've spent on a 2018 MBA at the same storage level. Couldn't pass up the deal and wanted the extra power, and I'm now happier and more content with my $1000+ investment. Just took back the Air to my local Apple store today, and they happily did the return. That's what I love about Apple: no questions asked, no guilt. They just want you to be happy with your purchase (and it helps they don't work on commission!)

    Your mileage may vary, however!
  14. Mildredop macrumors 68020

    Oct 14, 2013
    I'm on the fence. Compared to my 2014 MBP, I love the lighter form factor, fingerprint sensor, USB-C... and the keyboard isn't all that bad. In fact, I quite like it.

    But the screen is noticeably washed-out, lacks contrast and has a very orange tinge. I don't like it, but I'm not sure if it's purely because I'm able to hold the two side-by-side.

    (Also, weirdest thing, as I move the two next to each other to compare, if they touch, the screen of the MBP turns off)
  15. raqball thread starter macrumors 68000

    Sep 11, 2016
    The screen is really the only bummer..... I could not deal with it and I tried hard to justify that it would grow on me, that I'd adjust to it or that I could live with it. The more I looked at it, the less I was able to convince myself of those.....

    Maybe the 2019 version will address the subpar screen..... If so, I'll happily revisit the Air then..
  16. MacLadybug macrumors 6502a


    Jun 6, 2008
    I am very happy with my new Air. The screen is not an issue and I have no problem with the price. I like many others paid $2199 for the 2012 MBA with 500GB SSD and 8 GB RAM. So with the upgrades for a new design, I think the price is average Apple pricing.

    I have been reading all the comments/complaints on the screen, keyboards etc. so that I can be apprised of issues in the event I've missed something and might want to return it. But so far, it's all good.
  17. crzdcolombian macrumors 6502a


    Nov 16, 2010
    I returned it at Apple. The fan was annoying, the screen is ok, I didn’t get the battery life that was advertised def not as good as my 2013 one. It just wasn’t worth the $1280 I had to pay with tax.

    Went to Best Buy as they sell the 2017 TB pro. Then I asked the lady if they would price match micro center :)

    They said yes. Then ended up buying the 2018 MacBook Air again. Tho for $999. Plus 10% in Best Buy rewards becauae of the credit card. At almost $900 this is a great computer. 1,200 -1,300 it’s a rip off!!

    The computer is over priced. If it was $999 or 700-900 like originally rumored it would be incredible. Just got another one because of price and I don’t really do much on it other then surf the web and make IMovies every once and a while(haven’t yet but my 2013 Air was able to do it with the 4k videos from my iPhone... this one should too)
  18. raqball thread starter macrumors 68000

    Sep 11, 2016
    Yeah $999 is a good price, and probably where it should be... Even better since you got reward points! I am Elite Plus and can take 5x the points on purchases as long as I use my BB card... Using my BB card and taking the points would have also pegged it at about $899 for me too.....
  19. Mildredop macrumors 68020

    Oct 14, 2013
    Are you sure about all this? If the fan's going, that suggests you're working it quite hard which might explain the battery life.

    I haven't heard the fan in mine once.
  20. crzdcolombian macrumors 6502a


    Nov 16, 2010
    I can’t connect anything to it as I don’t have a USB c dangle yet. I upgrade the operating system. Fat went crazy which ok fine huge file.

    2nd time was on YouTube

    3rd time was on Black Friday site looking up the deals for next week.

    1/3 ok but the other 2 nothing insane.

    My old air the fan would go too and that’s fine it’s juat for the price and specs should be a $700-900 machine. With the Apple tax not 1,200.
  21. Cosmo M3 macrumors regular

    Cosmo M3

    Sep 4, 2010
    having both the 2017 nTB MBP 13 inch and using this 2018 MBA, the screen brightness complaint is way overblown. I feel like this forum complain about everything and become a running joke on Youtube.
  22. crzdcolombian macrumors 6502a


    Nov 16, 2010
    Haha yea my wife has a XS max and I have a XR don’t get the issue with the screen. Fine one looks better but with a screen that small not that big of a deal.

    OLed 55+ inch to LCD yea huge diff. When we are taking about 6-7 inches people go crazy or 13. I don’t care if one is HD and one is 4k not that noticeable until you go to big screens.
  23. ndb85 macrumors newbie

    Sep 24, 2014
    Dang! Based off what I had heard from others, BB didn't price match Microcenter. Had I known that, I may have returned my Air to Apple and repurchased at BB to get them to price match the $1,199 price for the 256gb model. That may have been more worth it to me.

    In the end, still happy enough with my 2017 ntbMBP and wouldn't go through another return process. But at $999/$1,199 the prices would be more acceptable.

    Also, returning the Air to Apple and buying the BF deal Pro at BB got me BB points which also made it worth it ;)
    --- Post Merged, Nov 12, 2018 ---
    Just curious, what led to the MBA purchase when you also have the MBP from last year?
  24. crzdcolombian macrumors 6502a


    Nov 16, 2010
    Best Buy did it in New Hampshire :) so no tax :) + $50 in reward bucks :)

    Just had to drive a little farther then normal.

    Will say returning to Apple was super super easy and they didn’t even ask any questions. The guy was like cool no problem.
  25. Cosmo M3 macrumors regular

    Cosmo M3

    Sep 4, 2010
    I use a 2016 15 inch 2.9 GHz MBP for work, therefore I felt that my 2017 nTB MBP wasn't really needed for what I use it for at home and lightweight work for personal stuff (MBA grad student, spreadsheets, papers, etc), therefore I've decided to go with the new MBA instead.

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