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drummer5645

macrumors member
Original poster
Mar 8, 2014
88
12
Anyone else have the following issues with Airmail?

First, it loses attachments for some reasons out the blue. For example, a forward of an email with photos.

Second and more disturbing, try removing Airmail on an Imac with 10.11.5. It is almost impossible to remove it as the default email reader from apple Mail once it it is installed. Level 2 Apple support spent and hour with no joy. Airmail says it all Apple's fault. This occurs even after you remove Airmail app to trash and do a restart.

The third thing is you can"t import from Mail or export from Airmail 3 saved folders on email.

I have spent 2 hours with Apple up to Level 2 and an ungodly amount of time with what Airmail calls support.
 

simonsi

Contributor
Jan 3, 2014
4,851
735
Auckland
Haven't had the attachments loss issue sorry - but those attachments might be being removed by the recipients mail server due to size or some other reason??

Common sense to change the default mail reader back to Mail before removing Airmail though, otherwise I can see it causing problems.
 

drummer5645

macrumors member
Original poster
Mar 8, 2014
88
12
The issue is you can change it in Mail preferences. Actually you change it and it still reverts back to airmail. Either under the check or the select method
 

drummer5645

macrumors member
Original poster
Mar 8, 2014
88
12
It reverts when you don't have airmail running and also when you have removed the program to trash and emptied. It is unknown yet whether you have a chance to save or recover the folder info. For a paid subscription it acts like a piece of spam frankly
 

simonsi

Contributor
Jan 3, 2014
4,851
735
Auckland
Don't understand about the paid subscription?

Hard to see how it can change anything if its not running on the machine???
 

drummer5645

macrumors member
Original poster
Mar 8, 2014
88
12
It cost money, versus a freebie. Your question is actually why I started the thread and we are joined by Airmail tech and Apple tier 2.
 

Sital

macrumors 68020
May 31, 2012
2,098
841
New England
It reverts when you don't have airmail running and also when you have removed the program to trash and emptied. It is unknown yet whether you have a chance to save or recover the folder info. For a paid subscription it acts like a piece of spam frankly

Have you tried moving it to trash while a program like AppCleaner is installed? This will identify all the related Airmail files besides the main .app file, and allow you to delete those files as well.
 

drummer5645

macrumors member
Original poster
Mar 8, 2014
88
12
The major issue is retaining my saved files/folders in Airmail. They can't tell me how to retain them or export them or unbelievably where and name of the stored folder content. In the mean time, I have an appt with Apple lv 2 call on Friday. We will see what happends
 

simonsi

Contributor
Jan 3, 2014
4,851
735
Auckland
It cost money, versus a freebie. Your question is actually why I started the thread and we are joined by Airmail tech and Apple tier 2.

Ah it was the reference to a "subscription" that threw me. I thought for a minute they had changed their charging model.

I find Airmail excellent.
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The major issue is retaining my saved files/folders in Airmail. They can't tell me how to retain them or export them or unbelievably where and name of the stored folder content. In the mean time, I have an appt with Apple lv 2 call on Friday. We will see what happends

Are you using POP mail? I only use IMAP so all folders are mirrored on the server, nothing to export/import, the same structure can be downloaded to a new client with ease.
 

simonsi

Contributor
Jan 3, 2014
4,851
735
Auckland
Ok, if you want to comment like that yet not answer my other questions I guess you have all the help you need.
 

drummer5645

macrumors member
Original poster
Mar 8, 2014
88
12
I guess if you actually answered the questions I might have. I have answered three of your emails, your fourth extolled the vistures of Airmail

Mods close this thread please
 

psylence2k

macrumors 6502
Nov 16, 2012
423
159
I always thought about getting Airmail as well as other mail apps I see on the mac app store.

but in general how safe are these apps when it comes to protecting your private info ? especially things like your log in information ?
 
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