Airplay Problems - Troubleshooting

Discussion in 'Apple TV and Home Theater' started by swwack91, Mar 16, 2014.

  1. swwack91, Mar 16, 2014
    Last edited: Mar 16, 2014

    swwack91 macrumors 6502a

    Joined:
    Jan 28, 2007
    Location:
    New Jersey
    #1
    Hi all,

    I've been having some Airplay problems for a while and all of the other forum posts or articles I've found online haven't helped. Here's a complete list of what works and what doesn't as well as my current WLAN settings.

    Any ideas would be incredibly appreciated!

    Hardware details:
    • Apple TV is on wifi (setup doesn't really allow for it to be wired)
    • Retina MacBook Pro (mid 2012)
    • iPhone 5s
    • iPad 2
    • Very responsive internet and wifi in every context except Airplay
    • Had the exact same setup at my previous residence (suburban house) but am now having these issues in my new apartment (city)

    WORKS
    • Video Airplay from iPad streaming apps (YouTube, Hulu apps)
    • All Apple TV (3rd gen) direct streaming (iTunes Radio, Netflix, Hulu, etc.)
    • Airplay from iPad photos app
    • Airplay mirroring from iPhone 5s
    • Music.app streaming from iPhone 5s
    • Video Airplay from iPhone 5s
    • Ethernet: Airplay mirroring from RMBP (audio & video)
    • Ethernet: iTunes streaming
    • Software on all devices is up-to-date


    DOESN’T WORK
    • Video Airplay from iPad local files (videos within GoodReader)
    • Wifi iTunes Airplay from laptop
    • Music.app Airplay from iPad (no sound from TV at all)
    • Spotify Airplay from iPad (stutters)
    • Airplay mirroring from iPad
    • Airplay mirroring from rMBP (one frame stays frozen)
    • Setting MacBook’s audio output to Airplay (stutters)
    • Spotify streaming from iPhone 5s

    WIRELESS SETUP
    Linksys E2500 (Documentation)

    It seems like I've done everything that Apple suggests in its wifi router suggestions

    **This problem existed before I disabled the 2.4GHz channel and I made the decision to disable it throughout this troubleshooting process.

    [​IMG]
     
  2. ECJ macrumors 6502

    ECJ

    Joined:
    Jul 5, 2006
    Location:
    Memphis, TN
    #2
    With you now being in an apartment, you may being structural interference. Also there the possibility that there is interference form the other wifis in the building. You can try by switching channels from channels 36. Just start experimenting with the other channels to find one that has the lowest interference from your neighbors. This app may help. https://itunes.apple.com/us/app/wifi-explorer/id494803304?mt=12
     
  3. swwack91 thread starter macrumors 6502a

    Joined:
    Jan 28, 2007
    Location:
    New Jersey
    #3
    Thanks for the feedback!

    I've tried switching to different 5GHz channels and it turns out that channel 36 is the best connection. There are very few 5GHz networks in my area. No matter which channel I choose, I'm having the same issues.
     
  4. ECJ macrumors 6502

    ECJ

    Joined:
    Jul 5, 2006
    Location:
    Memphis, TN
    #4
    I did some more digging, and the issue it seems is the router. There are quite a a few complaints about this router and Airplay. This page http://lamejournal.com/2013/11/18/linksys-e2500-deserves-no-airplay/ offers a possible fix. A new router may be an easier and faster fix.
     
  5. swwack91 thread starter macrumors 6502a

    Joined:
    Jan 28, 2007
    Location:
    New Jersey
    #5
    Yes, the issue was a problem with the router actually! I needed to disable WMM in the QoS settings. Apparently there is an issue with how the E2500 tries to handle A/V traffic.

    Thanks, all!
     

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