AirPod ear detection when lying down

Discussion in 'iPhone Accessories' started by ridcully, May 16, 2017.

  1. ridcully macrumors newbie

    Joined:
    Jun 17, 2009
    #1
    i have just received my second pair of AirPods and they have same problem as the first. Ear detection does not work when they are horizontal. The first pair it was the left one with the problem, this set it is both.
    So the simplest scenario is: I'm lying down on my right side, I take left had pod out of case and insert in ear nothing happens. If I slowly sit up it will chime when I get to about 45 degrees.
    This has nothing to do with the shape of my ears, they are a snug fit. I can simulate the problem by covering the sensors by gripping in palm of my hand and tilting the AirPod by turning my wrist.
    Apple support have been no help they are escalating the problem and will call me back tomorrow.
    Anybody else with this problem?
     
  2. eclipse01 macrumors 68020

    eclipse01

    Joined:
    May 16, 2011
    Location:
    Eau Claire, WI
    #2
    are you sure your sensor isn't dirty/smudged up?

    I noticed this happening a few times and I will just wipe it with my shirt and it will be good as new
     
  3. Recognition macrumors 6502

    Recognition

    Joined:
    Jun 27, 2013
    #3
    I can recreate your 'issue' too, no detection when putting them in horizontal.
    The simple solution would be to put them in with your head upright then lower your head down to horizontal.

    I don't think apple will be 'fixing' this as they might start getting false detections when they are in pockets etc and run the battery down.
     
  4. ridcully, May 17, 2017
    Last edited: May 17, 2017

    ridcully thread starter macrumors newbie

    Joined:
    Jun 17, 2009
    #4
    OK at least someone has the same symptoms. I can't understand why this is not widely reported though. Also its strange that my first pair only had this problem with the left one (perhaps it was the right that was faulty then).

    Apple will be calling me back today, I'll see what they say. Perhaps I'll get to talk to someone who actually owns a pair which has not been the case so far. Your simple solution is not very practical when your listening in bed. :)
    --- Post Merged, May 17, 2017 ---
    Senior Sales person at Apple has told me they are faulty and is arranging replacement again. I have spoken to 5 people at Apple and none could tell me if this was the correct behaviour or not. I can only presume at the moment if this was how they were designed there would be thousands of posts about it on the internet, but there isn't!
     
  5. ridcully thread starter macrumors newbie

    Joined:
    Jun 17, 2009
    #5
    I'm surprised that only one person has commented on horizontal ear detection. Still unable to confirm if this is by design or not?
     
  6. infinite.six macrumors newbie

    Joined:
    Dec 25, 2016
    Location:
    Honolulu, Hawaii
    #6
    I have the same issue but it's just a slight annoyance for me.
     
  7. HAFIZMI6 macrumors newbie

    HAFIZMI6

    Joined:
    Nov 21, 2017
    #7
    I have just realised this problem and annoying me soo much ,yes i can tilt vertical put my airpods in and lay back down but the problem is the when i double tap on the airpod it does not register the music and audio stream fine but that’s beside the point ,this happens on both side when laying to either side and just driving me mad , i have decided to return these earphones now and get refund until this bug is sorted
     
  8. zipur macrumors 6502a

    zipur

    Joined:
    Mar 3, 2011
    Location:
    The great state of Texas
    #8
    I don’t understand. I,m currently in bed with the flu and my iPad.
    AirPods in both ears laying on my side (both) and they work fine. They do slip out after sometimes but I’m out as well. So it’s perfect to wake up put my AP back in and the music starts again.
    Thus I would not complain as you questioned.

    Have you tried ear wings or comply foams? Maybe it your ears.

    Bottom line is yes they work while horrozonal.
     
  9. Recognition macrumors 6502

    Recognition

    Joined:
    Jun 27, 2013
    #9
    I think the point the OP is making is that if your head is horizontal, and then place the AirPods in, they will not detect that they've been placed in your ears. If you slowly tilt your head upright, the connected chime can be heard once you're near vertical. Of course from that point on they will work at any angle.

    I do experience this but I don't see it as too much of an inconvenience myself.

    I expect its to prevent the AirPods, when laying horizontally on a surface, from connecting to the phone (and therefore depleting the battery and diverting audio) when they're not in ear.
     
  10. HAFIZMI6 macrumors newbie

    HAFIZMI6

    Joined:
    Nov 21, 2017
    #10
    Yes that’s exactly my situation ,iv sent them back for replacements,new airpods coming 30/11 is i’ll see if it’s a design or a bug with the new ones
     
  11. Recognition macrumors 6502

    Recognition

    Joined:
    Jun 27, 2013
    #11
    Yes let us know if they do!
    Would be good to have them detect the ear when horizontal but I can understand if they’re designed not to.

    I’ve had times when I’ve put my loose airpods in my pocket and then received a call, the airpods think they’re in my ear and the call is routed to them as the pocket is covering the sensors leaving me fumbling around trying to switch the audio output!
     
  12. HAFIZMI6 macrumors newbie

    HAFIZMI6

    Joined:
    Nov 21, 2017
    #12
    Yes will be sure to check back soon as i get the airpods
     
  13. HAFIZMI6 macrumors newbie

    HAFIZMI6

    Joined:
    Nov 21, 2017
    #13
    Hey guys so a update after testing them out ,it’s clearly a design issue ,these new airpods behave exactly like my previous ones and do not connect at a angle until i move my head or tilt ,hmm i was hoping it’s a bug and will be fixed in firmware have to now decide how much of an annoyance this will be for me and should i keep it
     

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