AirPods don't retain a charge; Apple says buy new ones

jk73

macrumors 6502
Original poster
Jul 19, 2012
481
125
I know there are threads for this already, but I wanted to add my voice to the chorus when it comes to AirPod battery degradation and Apple's poor customer service related thereto.

My AirPods are two years old and I rarely get an hour of audio playback per charge. Somehow, this is still barely within spec for Apple, according to their phone support, and the only recommendation was the $69/each replacement.

Aside from the fact that it's absurd to expect customers to pay $150 every two years for new AirPods, the replacement program is an insult to people's intelligence. Why would anyone pay $138 for two new AirPods when they can get a new set plus a charging case for ~$150?

As someone who's been an Apple customer since the 1980s, this is very disappointing.
 
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revmacian

macrumors 68000
Oct 20, 2018
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USA
I know there are threads for this already, but I wanted to add my voice to the chorus when it comes to AirPod battery degradation and Apple's poor customer service related thereto.

My AirPods are two years old and I rarely get an hour of audio playback per charge. Somehow, this is still barely within spec for Apple, according to their phone support, and the only recommendation was the $69/each replacement.

Aside from the fact that it's absurd to expect customers to pay $150 every two years for new AirPods, the replacement program is an insult to people's intelligence. Why would anyone pay $138 for two new AirPods when they can get a new set plus a charging case for ~$150?

As someone who's been an Apple customer since the 1980s, this is very disappointing.
Times change and large companies like Apple must change with the times lest it be left behind. The question is.. will you change with the times or be left behind?
 
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revmacian

macrumors 68000
Oct 20, 2018
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What is this even supposed to mean?
It just sounded to me like you're still living in the past and "the way things used to be". You mentioned that you'd been an Apple customer since the 1980's as if that entitles you to something. Well, it's not 1980 anymore and companies have to change to keep up with new tech and trends or they become irrelevant. It just sounds like your perspective hasn't changed with the times. Relax, it's just my opinion. Apple isn't the only game in town.
 
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Benhamdoun

macrumors newbie
Jan 4, 2019
14
18
Don't buy replacements as it only encourages Apple's greed. I have just bought some remarkably good bluetooth earphones that magnetically fit in a carrying case that has enough juice for 4 recharges before you have to charge the case off the mains. £30 off Amazon, look stylish, work well and good sound.
 

jk73

macrumors 6502
Original poster
Jul 19, 2012
481
125
It just sounded to me like you're still living in the past and "the way things used to be". You mentioned that you'd been an Apple customer since the 1980's as if that entitles you to something. Well, it's not 1980 anymore and companies have to change to keep up with new tech and trends or they become irrelevant. It just sounds like your perspective hasn't changed with the times. Relax, it's just my opinion. Apple isn't the only game in town.
What exactly has changed since the 1980s that would make this MORE acceptable? Apple had $237,100,000,000 in cash on hand as of Nov. 2018. What's the excuse for treating customers like suckers?
 

chabig

macrumors 604
Sep 6, 2002
6,728
3,949
What exactly has changed since the 1980s that would make this MORE acceptable?
The miniaturization of technology has improved since the 1980s. Today’s products could not be manufactured then. Remember portable camcorders the size of a backpack? Buying tiny devices that perform useful functions for you them doesn’t make you a sucker.
 

jk73

macrumors 6502
Original poster
Jul 19, 2012
481
125
The miniaturization of technology has improved since the 1980s. Today’s products could not be manufactured then. Remember portable camcorders the size of a backpack? Buying tiny devices that perform useful functions for you them doesn’t make you a sucker.
Non sequitur. The "sucker" part has to do with a company charging loyal customers $160 for a product that apparently has an 18-month life expectancy, if that.
 
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BugeyeSTI

macrumors 68040
Aug 19, 2017
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Non sequitur. The "sucker" part has to do with a company charging loyal customers $160 for a product that apparently has an 18-month life expectancy, if that.
Which is it 18 or 24 months? You did say 2 years.. $6.66 each month for 2 years sounds like a good lifespan considering the batteries in the pods themselves are tiny..
 

Analog Kid

macrumors 603
Mar 4, 2003
5,092
3,239
I know there are threads for this already, but I wanted to add my voice to the chorus when it comes to AirPod battery degradation and Apple's poor customer service related thereto.

My AirPods are two years old and I rarely get an hour of audio playback per charge. Somehow, this is still barely within spec for Apple, according to their phone support, and the only recommendation was the $69/each replacement.

Aside from the fact that it's absurd to expect customers to pay $150 every two years for new AirPods, the replacement program is an insult to people's intelligence. Why would anyone pay $138 for two new AirPods when they can get a new set plus a charging case for ~$150?

As someone who's been an Apple customer since the 1980s, this is very disappointing.
Had the same problem and bought a new set. They could have made the Airpods bigger, heavier and uglier to include a larger or replaceable battery, but I prefer the Airpods as they are and understand that the itty bitty LiIon batteries in there won't last forever.

[doublepost=1546745314][/doublepost]
Non sequitur. The "sucker" part has to do with a company charging loyal customers $160 for a product that apparently has an 18-month life expectancy, if that.
After two years, you're looking at something like $0.25 a day.

Batteries don't have a life in years, they have a life in recharge cycles. If yours are failing, it's because you've gotten a lot of use out of them. You're complaining because you literally loved your Airpods to death...
 
Last edited:

NoBoMac

Moderator
Staff member
Jul 1, 2014
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1,161
Batteries don't have a life in years, they have a life in recharge cycles. If yours are failing, it's because you've gotten a lot of use out of them. You're complaining because you literally loved your Airpods to death...
This.

And this is why I did not pull the plug on getting Airpods, Jabra 65, Bose SoundSport, etc.: pricey for what are in essence consumables (and having to use Siri for some basic functions with Airpods). Cheapo Bluetooth devices for me as can go through 5-6 pairs for same total cost.
 
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jk73

macrumors 6502
Original poster
Jul 19, 2012
481
125
Always amusing to see those who don't study psychology.
Psychology is junk science, as you're showing us here.

Anyway, it's incredible to see the number of Apple apologists here. MBP and iPhone batteries degrade, too, but no one would say that 18 months is an acceptable lifespan for an MBP or iPhone. Apple never even hinted that users should be prepared to buy new AirPods every 18-24 months.
 

marina2042

macrumors newbie
Oct 16, 2008
29
2
If you have a credit card that offers extended warranty, not a bad idea to use it. I did that with mine and purchased a different brand which offers a two year warranty (Sennheiser).
 
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upandown

macrumors 6502a
Apr 10, 2017
676
512
The new version will probably be out soon. Just get those.

The batteries are small so you probably won’t get the life out of them compared to a MacBook. Sounds like you got good use out of them.
[doublepost=1546877213][/doublepost]
Psychology is junk science, as you're showing us here.
Junk science? Lmao.

Yeah you’re right, we also didn’t land on the moon.
 

jk73

macrumors 6502
Original poster
Jul 19, 2012
481
125
The batteries are small so you probably won’t get the life out of them compared to a MacBook. Sounds like you got good use out of them.
What was that you were saying about psychology?

Where did I say anything about "getting good use out of them"? I wasn't exactly using them 12 hours per day for the last two years.
 

Pepe4life

Suspended
Nov 15, 2018
396
3,411
Psychology is junk science, as you're showing us here.

Anyway, it's incredible to see the number of Apple apologists here. MBP and iPhone batteries degrade, too, but no one would say that 18 months is an acceptable lifespan for an MBP or iPhone. Apple never even hinted that users should be prepared to buy new AirPods every 18-24 months.
They are not apple apologists, they are apple shareholders who lost tons of money (haha.) and are doing everything they can to defend the company to stop another nosedive in their stocks
 
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Willy2015

macrumors newbie
May 12, 2015
13
7
I know there are threads for this already, but I wanted to add my voice to the chorus when it comes to AirPod battery degradation and Apple's poor customer service related thereto.

My AirPods are two years old and I rarely get an hour of audio playback per charge. Somehow, this is still barely within spec for Apple, according to their phone support, and the only recommendation was the $69/each replacement.

Aside from the fact that it's absurd to expect customers to pay $150 every two years for new AirPods, the replacement program is an insult to people's intelligence. Why would anyone pay $138 for two new AirPods when they can get a new set plus a charging case for ~$150?

As someone who's been an Apple customer since the 1980s, this is very disappointing.
[doublepost=1546893402][/doublepost]Apple does offer battery service for AirPods. $49 per pod
 

steve knight

macrumors 68030
Jan 28, 2009
2,647
7,110
the problem with the airpods is that as the batteries wear your going to charge more often. fully charge them. so the battery gets cycled more often then a phone. I had two sets to make it through the day so each one was charged fully twice a day now as they have worn out it is 4 ties a day so they cycle far more then a phone does.
 

FyerFyer

macrumors 6502
Dec 14, 2015
280
73
Mate, I have a pair of Anker Bluetooth headphones with a mic and they sound 10x better than Airpods.

You cant do anything with airpods unless you look at your phone. Try the Ankers, youll be happy
 
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jk73

macrumors 6502
Original poster
Jul 19, 2012
481
125
[doublepost=1546893402][/doublepost]Apple does offer battery service for AirPods. $49 per pod
Not really. As I understand it, Apple tosses the old ones and ships new ones. The $49 is just a phony-baloney discount for in-warranty "repairs" (vs. the $69 out-of-warranty "repair"). Not sure why anyone would ever pay the $49 rather than demand warranty replacements.
 

steve knight

macrumors 68030
Jan 28, 2009
2,647
7,110
Mate, I have a pair of Anker Bluetooth headphones with a mic and they sound 10x better than Airpods.

You cant do anything with airpods unless you look at your phone. Try the Ankers, youll be happy
I doubt they sound 10x better. but they are not the same thing now are they? I don't want earbuds that insert into my ears. they just squirt out then the sound suffers. plus the stick out so when I wear a hat in winter or my earmuffs in my woodworking shop they get pressed on. Plus they have a hell of a lot better range then anything else. they are not perfect though for sure.
 
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