AirPods Max won’t connect or reset

[japanime]

Remember to backup any important data on your AirPods Max before attempting any troubleshooting steps that involve resetting or erasing settings.

There is data on the AirPods Max that can be backed up? 😳

 

[AeroBar]

I'm sorry to hear about the ongoing connection issues you're experiencing with your AirPods Max. While it's unfortunate that your warranty has expired, there are still a few troubleshooting steps you can try:

1. Forget and reconnect: On your iPhone and Apple TV, go to the Bluetooth settings and forget the AirPods Max from the list of connected devices. Then, put the AirPods Max in pairing mode by pressing and holding the noise control button until the LED light flashes white. Reconnect the AirPods Max to your devices and see if the connection improves.
2. Reset network settings: On your iPhone or Apple TV, you can try resetting the network settings. Go to Settings > General > Reset > Reset Network Settings. Note that this will remove your saved Wi-Fi passwords, so you'll need to reconnect to Wi-Fi networks afterward.
3. Update software: Ensure that both your iPhone and Apple TV are running the latest software versions. Updates often include bug fixes and improvements that could potentially address connectivity issues.
4. Try a different device: If possible, try connecting your AirPods Max to a different compatible device (e.g., another iPhone, iPad, or Mac) to see if the problem persists. This can help determine if the issue is specific to your current devices or if it's a broader problem with the AirPods Max.
5. Contact Apple Support again: Even if your warranty has expired, it's still worth reaching out to Apple Support and explaining the situation. They may have additional suggestions or be able to offer a solution given the specific circumstances.

Unfortunately, if none of these steps resolve the issue, it might be a hardware problem with your AirPods Max. In that case, your best option would be to consider repair or replacement options, which Apple Support can provide further guidance on.

Remember to backup any important data on your AirPods Max before attempting any troubleshooting steps that involve resetting or erasing settings.

Thanks for posting that but the problem on the first pair started a long time ago and I went through all the troubleshooting options.

I’m have a new pair now and I am starting to worry it is happening again becasue sometimes after the Max automatically connect to AppleTV (with the connected tone) the message to connect @nearby AirPods pops up on the TV screen and if I follow the instructions the connected tone sounds off again.

 

[AeroBar]

Exact same thing for me. First issue happened 9 days after end of warranty 🫠
Since then I managed to reconnect it once but now it has stopped working for a week.
Apple also asked for a bit above 300€.
I’m going to try the hidden defect warranty with my seller but if they are not cooperative I’d have to go to court over that which is a bit ridiculous.
Apple can’t keep getting anyway with that, this product should never have hit market.
There are hundreds of people with dead AirPods Max on Reddit.

If it is a problem caused by moisture then Apple should redesign the Max

 

[ZeChild]

I’ve had the same issue as above my APM’s disconnected from my devices overnight on the 24th May and I couldn’t get them to pair again, couldn’t even get them into pairing mode tried everything I could find online even down to disconnecting the ear cups from the headband and cleaning the connections, nothing worked they were dead.

Got a Genius Bar appointment they tried everything even took them into the techs to see if they could get them working again nothing, I said it looked like they died during the firmware update as they were on 5E133 before I put them on charge and was told if they were within 2 years of purchase they’d look to fix for free but as they were 1 month past that point I‘d have to pay £270 to get them sent off for repair.

I decided to wait off on sending them out for repair in case there was any rumours of a 2nd gen being released.

Anyway they’ve been sitting taunting me since the 29th May without a charge doing nothing and I started to think about the repair option again, before that I thought I’d have one more futile attempt to get them connected so put them on charge overnight last night and tried pairing them again, and what do you know they’re working fine connected straight away and they’re on the latest firmware!😲😲

Not sure what’s got them up and running again, maybe letting the battery drain out completely for 2 months or one thing crossed my mind I used mine every day for long periods for work and music/movies at the weekend and I’m wondering if it was moisture build up that knocked them out and now that’s completely dried out they’re back from the grave.

Not sure what it was that got them back up and going but if this happens to you may be worth leaving them for a good long while and try again before forking out the repair fee.

 

[AeroBar]

I’ve had the same issue as above my APM’s disconnected from my devices overnight on the 24th May and I couldn’t get them to pair again, couldn’t even get them into pairing mode tried everything I could find online even down to disconnecting the ear cups from the headband and cleaning the connections, nothing worked they were dead.

Got a Genius Bar appointment they tried everything even took them into the techs to see if they could get them working again nothing, I said it looked like they died during the firmware update as they were on 5E133 before I put them on charge and was told if they were within 2 years of purchase they’d look to fix for free but as they were 1 month past that point I‘d have to pay £270 to get them sent off for repair.

I decided to wait off on sending them out for repair in case there was any rumours of a 2nd gen being released.

Anyway they’ve been sitting taunting me since the 29th May without a charge doing nothing and I started to think about the repair option again, before that I thought I’d have one more futile attempt to get them connected so put them on charge overnight last night and tried pairing them again, and what do you know they’re working fine connected straight away and they’re on the latest firmware!😲😲

Not sure what’s got them up and running again, maybe letting the battery drain out completely for 2 months or one thing crossed my mind I used mine every day for long periods for work and music/movies at the weekend and I’m wondering if it was moisture build up that knocked them out and now that’s completely dried out they’re back from the grave.

Not sure what it was that got them back up and going but if this happens to you may be worth leaving them for a good long while and try again before forking out the repair fee.

I am happy they resurrected themselves for you.

I am in complete bewilderment about Apple’s attitude to the AirPod Max problems. No-one in customer support or any tech they pass me to has mentioned moisture being a problem or know anything beyond what is in the help pages.

Apple have never acknowledge the more are issues and the media don’t seem to be bothered - more interested in guessing what apple are making next.

I’ve been meaning to get out my original AirPods Max. After your post I will definitely do it tomorrow.

My new pair are working fine but sometimes when they have connected to my AppleTV the “check for nearby airpods” option pops up my the tv screen. I press the Home button sometimes the connection time sounds and sometimes the message just disappears.

 

[Akselnh]

Experienced the same problems with my to year old AirPods max. Startet a couple of months and had to do resets and reconnect to get them to work. This week even reset did not work and got no white light after orange.

Today I did a cleanup of the headband connectors. Used a cotton pin to clean the connectors and the cotton got very black and dirty after a couple of cleaning operations in the headband "hole".

Then did a new reset and now the white light came on after the orange and it connected to my iphone again as normal.

Just wondering how long it will last.