AirPods Pro 2 full AppleCare Replacement - Do the Case and EarPods come separately?

[SSD-GUY]

Hi all

I have just got a full replacement for my AirPods Pro 2 as the FindMy stopped working. Do Apple send every component separately, i.e the 2x AirPods in a Left box and a right box, and a separate box for the AirPods case? I thought as I was replacing the whole thing, they would send one whole package with everything in it.

Thanks!

 

[Thomas Davie]

I’ll find out shortly. My AP2 case & pods were washed last week 😂

Tom

edit: I always take my AP2s with me when I go to bed. Last week I was also wearing a shirt w/pockets. When it was lights out I just put my APs in the case and that into the shirt pocket.

> Laundry pile > washing machine > 2 complete washing cycles.

sPent an hour or so looking for them next day. Had to use the ‘find my’ sonar type location. At one point I realized Uh oh and sure enough I found them in the washing machine. Case was still about 50% charged and the APs themselves were ~10% charged.

Everything charged up properly but the noise cancelling is totally bolloxed and everything has an echoey, high pitched squeal. But they work 😅

 

[SSD-GUY]

I’ll find out shortly. My AP2 case & pods were washed last week 😂

Tom

edit: I always take my AP2s with me when I go to bed. Last week I was also wearing a shirt w/pockets. When it was lights out I just put my APs in the case and that into the shirt pocket.

> Laundry pile > washing machine > 2 complete washing cycles.

sPent an hour or so looking for them next day. Had to use the ‘find my’ sonar type location. At one point I realized Uh oh and sure enough I found them in the washing machine. Case was still about 50% charged and the APs themselves were ~10% charged.

Everything charged up properly but the noise cancelling is totally bolloxed and everything has an echoey, high pitched squeal. But they work 😅

Thanks, how was your replacement experience? Did all the components arrive separately?

 

[Thomas Davie]

Thanks, how was your replacement experience? Did all the components arrive separately?

I haven’t made a claim yet since I have to make a claim on an Apple Watch s9 as well, and I’ve been very lazy with that b/c other than a cracked screen it works perfectly 9NAD SINCE I use it to track dialysis related issues I wouldn’t want to be w/o it for a millisecond).

Plus I’m in a small town of 7,500 about 600km/360 miles away from an Apple store/center. When I do the claim/replacement I will update here.

The AW is an even stupider claim; I fell when taking recycle out at 4:30am when it was dark, mot using myiPhone’s flashlight. Driveway is ~300ft long and sloped at ~30 degrees.

Have already bought a waterproof case for the AP2s

Tom

 

[appleArtic]

Hi all

I have just got a full replacement for my AirPods Pro 2 as the FindMy stopped working. Do Apple send every component separately, i.e the 2x AirPods in a Left box and a right box, and a separate box for the AirPods case? I thought as I was replacing the whole thing, they would send one whole package with everything in it.

Thanks!

Hi sorry I can't answer your question but just wondering how did you get the replacement for everything? AirPods buds + charging case

I tried calling support and requesting to use AppleCare+ Express Replacement service and apparently the ERS only covers the buds and if I want the case too, I need to head to the store (and get it checked or something)

Do I really have to smash them to claim the "accidental" damage? I just want a replacement because they're no longer holding as much charge and look really worn

Thanks in advance

 

[mjs916]

I also got the separate shipping. Both AirPods in one box, case in the other. So, yes.

 

[dsampley]

I received my AirPods and case separate also