After posting this I realized that in Sweden we have a 3 year legally mandated complaint(?) period for production faults, so I emailed Amazon which is where I bought the unit from and within 1 hour I got an email with a QR-code to scan at the local postal office to ship it back for full refund.
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AirPods Pro: Rattlegate
- Thread starter MacRumorsRanger
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That's fantastic! Another win for consumers in a country that actually cares about consumers
Finally the time comes also for my AirPods Pro 1 gen. Yesterday while running my right AirPods started rattling. Today I visited AS: I’m out of replacement program, the right one needs replacement and the left one may needs soon. 198€ to replace both, with series 2 that is now at 239€ on Amazon.
Someone knows if rattlegate is solved with 2nd gen? Thanks in advance.
Someone knows if rattlegate is solved with 2nd gen? Thanks in advance.
So far so good. I’ve owned every iteration of AirPods Pro, every firmware, and the current USB-C version with lossless for VP is the best they have ever been. And yet, I’ll never be without AppleCare again.
€239 is a good price. They’re $189 on Amazon USA.
I received the AirPods as a gift in October 2020 and I activated AC+ for 2 years
Yeah, same for mine. Apple has no obligation to renew your terms before it expires, but they could, if asked.I received the AirPods as a gift in October 2020 and I activated AC+ for 2 years
Next time I’d call them shortly before your AppleCare is set to expire.
But really what you might want to get in the habit of doing is selling them one week before the AppleCare expires, and use the proceeds to buy new ones.
Such is this brave new world we find ourselves in.
Edit: to add to this, if you ever find yourself on the wrong end of a purchase one or two years out from the end of your AppleCare? Sell your device early, while it still has high value, and force Apple to honor the pro-rated refund agreement for AppleCare. Obviously this doesn’t Apple if you choose a monthly plan, but I strongly prefer the monthly plans.
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So last week my 1st gen APP from October 2019 started t crackle really badly on the right bud (TBH that one has been more temperamental with occasionally not immediately activating but a quick pop in the case and back out fixes that), I've gone on support today and done all the 'fixes' but it's not done anything, I'm off to the genius bar at the weekend to see what they have to say but as they're 2019 buds I doubt they'll do anything - has anyone else had a swap out even after the 3 year mark?
Yes. My March 2020 APPs were swapped out by the Brighton UK Apple Store in September 2023. One of them crackled badly but both failed Apple’s test and were replaced at no charge.
It seems to be quite variable whether Apple will replace them or not. The last time one of mine failed, Apple declined to fix it. The first gen are by far the worst product Apple has produced. Fortunately, gen 2 have been flawless for me.
I have same issue.... The issue is well documented by many customers.
Warranty expired...Another excuse for standing behind a faulty design.
Manufacturer's reputation is at stake when quality flaws don't get resolved at customer 's reasonable expectations.
I hope Apple's Customer Experience Group listens...
Warranty expired...Another excuse for standing behind a faulty design.
Manufacturer's reputation is at stake when quality flaws don't get resolved at customer 's reasonable expectations.
I hope Apple's Customer Experience Group listens...
Just traded in the Gen 1 at Best Buy for $45 and get Gen 2 for $189 minus the trade in which would be $144 plus tax. Totally worth it. Gen 2 definitely has a better sound and noise cancellation than the previous version.
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