Airport Express becoming increasingly unreliable

Discussion in 'Mac Accessories' started by Soundburst, Nov 21, 2010.

  1. Soundburst macrumors 6502a

    Oct 4, 2006
    Hey guy,

    Was wondering if anyone could help.

    For the past year my Airport has hardly ever failed. Yet now at least once a day the internet will fail.

    The light will be green. . .the connection will be there but NONE of my devices (iPhone, MBP, iPod Touch) won't be able to connect to the internet.

    It's like the Airport decides not to bother outputting any of the internet.

    Is there a way I can force reinstall a firmware update or something to make it go back to normal as, as it is I have to turn it off and turn it back on to get it to work - I'm a big gamer and get cut outs during games too.

    I'd like to reinstall the firmware and stuff without needing to redo the settings as I've two airports - the second acting as a bridge to the top floor of the house so they're connected by settings and I'm not sure how i did it in the first place lol.

    Thanks a lot. :)
  2. bobr1952 macrumors 68020


    Jan 21, 2008
    Melbourne, FL
    Before you start troubleshooting Airport Express, you really need to make sure it is not the ISP that is having issues. I have them periodically with my connection (Time Capsule). Sometimes the light will turn amber but usually stays green but I won't be able to connect for anywhere between 30 seconds and 5 minutes, then all if fine with no intervention from me. Is the problem with my router? Doubtful--most likely a problem with the network outside of my control.

    You didn't say in your post how long the outage is--or if it returns by itself--or if you have to do something to get your connection back. If it comes back all by itself, I would be inclined to put the blame on ISP network issues.
  3. Soundburst thread starter macrumors 6502a

    Oct 4, 2006
    The outage is there until I reboot. The ISP is Virgin Media Fibre Optic 10mb Broadband and has never given me problems.

    If I'm upstairs and I get a cut out - I'll rage, watch tv - it'll still not work. . .I'll come down stairs, reboot and all will be will.

    If I'm downstairs in the same room as the Airport , it'll stop working, I'll reboot and itll work right away. :(
  4. RollTide macrumors 6502


    Mar 9, 2006
    Wirelessly posted (Mozilla/5.0 (iPod; U; CPU iPhone OS 4_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Mobile/8B117)

    I have pretty much the same problem I got mine in 2006 as a refurb. You tried resetting it? Mine only does it about once a week.
  5. Soundburst thread starter macrumors 6502a

    Oct 4, 2006

    Would resetting it do something different that turning it off and on at the plug? :)
  6. QuarterSwede macrumors G3


    Oct 1, 2005
    Colorado Springs, CO
    Yes, it clears it's settings.
  7. John T macrumors 68020

    John T

    Mar 18, 2006
    Good point :) It's very easy to blame theor machine! Recently I've had a similar problem, only to find that a recently installed and particularly powerful wi-fi hotspot has "taken over" my connection. A quick check on my airport connection has resolved the issue.
  8. RollTide macrumors 6502


    Mar 9, 2006
    I unplug it and put it back in just to get it going again, try a reset, never hurts to change your Wifi password anyway. It's already very easy to set up ya know.
  9. Soundburst thread starter macrumors 6502a

    Oct 4, 2006
    If I reset it by holding in the tiny button. . . it doesn't clear all the setting in my Airport Express set up on the Mac does it?
  10. PeckhamBog macrumors 6502


    Nov 28, 2007
    Virgin Media is our ISP too supplying a 10 MB service, and more recently we've been having it drop out for no known reason. Often when we start it up in the morning (say around 5:30 AM) the Airport Extreme [2007] we use will blink amber for 2 - 5 minutes before the modem gives an internet feed. Sometimes during the day the web will freeze and we power down the Virgin [old NTL in fact] modem and AE to get the web back up into our residence.
  11. gwerhart0800 macrumors 6502

    Mar 15, 2008
    Loveland, CO
    How hot is your Express?

    I found that my Airport Express was getting very warm where I had it plugged into the wall. (Behind a short file cabinet that serves as a printer stand.) It seemed to do much better when I stuck it on an extension cord and moved it out into the open. I did eventually replace it with a Time Capsule. In my experience, if the AE gets hot, it seems to have more problems.
  12. Sir Lorad macrumors member

    Apr 22, 2010
    I having the same problem with AE.

    Mine gets really really hot and then it becomes unstable.

    Already change the channel settings but when it gets hot it just fall apart.

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