Airport Extreme Gen-5 Stability Issue

Discussion in 'Mac Accessories' started by crellion, Jul 2, 2011.

  1. crellion, Jul 2, 2011
    Last edited: Jul 2, 2011

    crellion macrumors member

    Joined:
    Oct 22, 2009
    #1
    I just got my brand-spanking new Airport Extreme 5 and am pretty happy with it.

    It was loaded with 7.5.2 firmware to begin with (which I read a lot of people had issues with.)

    I only had it for a day, but during the middle of the day - I started having the router randomly restart on me twice - dropping the wireless signal entirely.

    I finally did a manual reboot and power-cycle on the cable-modem - now it's stable and haven't dropped wifi-since (knock-on-wood.)

    I am concerned though (being this is a brand-new product) whether this is just a regular symptom that this router exhibits sometimes or have I gotten a defective-unit?
     
  2. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #2
    That's definitely not expected behavior, but there's not enough of a pattern to justify making the leap to considering it defective. Wait and see, you have 2 weeks to contact Apple to return it and 90 days of phone support to troubleshoot.
     
  3. crellion thread starter macrumors member

    Joined:
    Oct 22, 2009
    #3
    Is it possible that an unstable connection to the cable modem can sometimes trigger reboots on the router?

    If I see nothing again in 2 weeks - was this just a weird glitch or something in the first place?
     
  4. crellion thread starter macrumors member

    Joined:
    Oct 22, 2009
    #4
    I finally found the Culprit!

    Though this is the weirdest glitch I have seen so far in an Airport (I had owned the 4th Gen with this before.)

    Anytime I send a "Print" signal from my wireless Windows laptop to another computer with a shared-Printer - the whole Router reboots!

    I NEVER had this issue with my 4th Gen ABES before, but I am now finding this out from Day-1...

    This is all in the Windows Network BTW... I don't have a Mac to test this "printing" glitch out on....
     
  5. crellion thread starter macrumors member

    Joined:
    Oct 22, 2009
    #5
    I have now tested this several times and see my AEBS reboot "EVERY" time.

    This "shared" printer is connected to another PC - not the AEBS itself - and I actually have all Printer settings for it disabled (not using it at all.)

    Still - I kind of wonder how can a plain "PRINT" signal from Windows trigger a router reboot?
     
  6. crellion, Jul 2, 2011
    Last edited: Jul 2, 2011

    crellion thread starter macrumors member

    Joined:
    Oct 22, 2009
    #6
    Ok - I narrowed everything down to the wireless adapter on the PC connected to the Printer.

    I was using a cheap Realtek Wireless-N USB adapater I got from Newegg.com. When I had it set to N-mode, the whole file-transfer rate copying from this machine (though it states its at 72mbps) slowed down to mere kilobytes. When I changed to mode to an older G-mode, it was giving my 3 mbps - easy.

    Somehow the wireless-N mode on this USB adapter isn't jiving well with my AEBS causing it to reboot everytime I shoot it with loads of data (or a print-command). Reverting the adapter to G-mode makes everything stable.

    However - here is something that I don't understand, I had this network setup working completely fine with my Gen-4 AEBS (which was also running 7.5.2), but why is it that I am seeing this compatibility issue with the Gen-5 AEBS now?
     
  7. crellion thread starter macrumors member

    Joined:
    Oct 22, 2009
    #7
    Anyone got any feedback on this? Is it even possible for incompatible wireless adapters to knock out routers?
     

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