Airport Extreme Noise/Overheating message

Discussion in 'Mac Accessories' started by asleep, Dec 21, 2016.

  1. asleep macrumors 68040


    Sep 26, 2007
    I have the latest Airport Extreme 802.11ac and it has just started making a whirring noise and temporarily disconnects, then stops and reconnects and repeats...

    I reset/rebooted/upgraded the firmware to no avail,

    And got a message in the Airport App that said it "might be overheating"?

    It's conveniently out of warranty.

    It's sits on an open shelf with plenty of circulation -- nothing near it.

    Is there a way to fix this issue, or is it just trash and a wasted $200?

    I can walk over and buy another one, but is that throwing good money after bad if it's going to poop out in 2 years?
  2. Richdmoore macrumors 68000


    Jul 24, 2007
    Troutdale, OR
    I believe that the airport extreme is covered under the mac's AppleCare if you have purchased a new mac recently.

    I would go to an apple store and talk to a genius anyway, at worse they will tell you they can't help.
  3. asleep thread starter macrumors 68040


    Sep 26, 2007
    Ipads, iPhones... no Macs.

    I'll try, but the website only offered me paid support so I'm not optimistic.

    I'm wondering of I should abandon Apple routers and try alternative tech?
  4. Richdmoore macrumors 68000


    Jul 24, 2007
    Troutdale, OR
    lm ,,.,
    Applecare+ for iPad also covers an airport purchase up to two years prior.

    AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians. Service coverage includes the following:

    • Your iPad
    • Battery1
    • AirPort4
    • Included USB cable and power adapter
    • Coverage for up to two incidents of accidental damage from handling of your iPad, each subject to a $49 service fee plus applicable tax1
    1. AirPort must be purchased up to two years before your iPad purchase or during the term of your AppleCare+ coverage.

    I believe the Apple TV plan also covers it (I did not look today) but it does not look like the iPhone AppleCare coverage includes the airport.

    If you have a local official apple store, I would still bring it in. You never know, I had a airport express several years ago they replaced for free out of warranty. In the worse case, they tell you they can't do anything.

    If you do want to try and fix it yourself (if you have nothing else to loose after trying an apple store) here is a teardown.

    Interesting to note: The DC brushless fan is labeled BSB0712HC-HM01 and is made by Delta Electronics.

    I was able to google that part number and come up with some possible replacement parts, although they were not from web sites I recognized.

    It's interesting time, with the rumor of the shutdown of apple's wifi router business. On one hand, the current router works great, a firmware update was even released yesterday. Apple has not officially discontinued their routers either. On the other hand, do you want to invest money into a router that is put on life support updates only?

    If you do want to get a new airport router, I would keep checking the apple refurb store, they usually sell at a discount vs the full retail price. (Of course, you probably don't have a lot of time to wait for a refurb deal unless you already have a backup router in service.)
  5. rgarjr macrumors 603


    Apr 2, 2009
    Southern California
    New firmare updates on time capsule and express
  6. Fishrrman macrumors G5


    Feb 20, 2009
    If you decide NOT to repair it…
    … I WOULD NOT buy another Apple router product, since Apple has discontinued them and future support is uncertain.

    Instead, you might consider one of the new "mesh-type" wifi solutions, such as:
    - eero
    - luma
    - google wifi
    - Netgear Orbi (technically not "mesh", but a "base station" and "satellite" that works as well or better than the others above)

    Do your "due diligence" research, and then buy...
  7. easy4lif macrumors regular


    Mar 31, 2005
    Southbay CA
  8. asleep thread starter macrumors 68040


    Sep 26, 2007
    Made an appointment at the genie bar,

    Guy told my my Apple Care expired in September and it would not be covered under any of the 3 other Apple Care contracts I currently have.

    He reset it -- did that already -- and told me they would repair it for $169.00...

    "Otherwise, just take it home and plug it in and call Apple when it overheats again."

    I told him I was disinclined to run an overheating device overnight in my home.

    He moved me on my way, after 10 minutes with the snide genie.

    Waste of time.

    Yeah, I just didn't want to have to pay up now ($400) for something that I had already resolved with an Airport Extreme, Airport Express($300) extender setup just 2 and 1 year ago, respectively.

    Thanks for the help to those who responded.
  9. Richdmoore macrumors 68000


    Jul 24, 2007
    Troutdale, OR
    I just checked the apple refurb online store, they currently have the AirPort Extreme ac in stock for $130.

    Anyway, at this point I would order a new fan and replace it and see what happens.

    I pu that fan part number BSB0712HC-HM01 into google, and got a bunch of eBay listings showing the part available from $15 to $25.
  10. Crystal_Blue macrumors newbie

    Jan 21, 2018
    Hi Folks,

    (Sorry if this is already solved)

    I have never posted to any of those… but I know how to fix this, I fixed it - I'd like to share. I might copy & paste this to other message boards.

    All you need is five things: Micro spatula, Exacto, T8, T10, and machine oil.

    You probably have seen the iFixit article about disassembling Airport Extreme. You just need to go a little bit further.

    After you take out the fan, inspect it - it consists of two plastic "shells," combined with four small plastic clips. Carefully open those clips with Exacto, and open the casing.

    Gently pull out the rotating part (the fins). The metal shaft comes out with the fins, and on the casing, you see the hole (surrounded with the brushless motor electromagnetic units) where the metal shaft used to be in.

    Apply ONE DROP of machine oil on the hole where the metal shaft used to be in.

    Apply a very small amount of machine oil on the metal shaft.

    Insert / pull out the shaft from the hole a few times, and finally fully insert the shaft. Turn the fins by flicking it with your finger a few times. It might not turn much first, but after a few "flicks" it should start spinning like those fans are supposed to.

    Re-assemble everything, carefully, not to pinch or sever any small wires.

    That's it.

    I hope this works for you. I'm certainly not saying 100% of all the overheating cases can be fixed with this method, but - it makes sense. Fans break after a while. They need lubrication. My Airport Extreme has been happily working WITHOUT ANY CHANGES IN SETTINGS since I did this. This worked for an old graphic card, even worked for a very old battery charger that "broke" three years ago.

    Good luck! :)
  11. Swhetst1 macrumors newbie

    Feb 9, 2018
    Since you were recently successful, I'm having an issue with removing the the internal components even after completely loosening the 2 spring loaded torx screws. The fan/PS side is loose and separated from the housing, but, the port side will not pull up, any suggestions?

  12. Crystal_Blue macrumors newbie

    Jan 21, 2018

    This happened to me, too! And in my case, I had to gently pull the port unit away (towards the inside) from the outer casing (instead of sliding). This was achieved by very gently squeezing the internal chassis together and gently applying pressure on the outer casing to make more space. It did not feel like I could actually break it (like snapping the chassis).

    I also remember having to carefully remove LED indicators from the outer casing while being careful not to snap those tiny wires. Also, I think the power cord socket came off separately from the ethernet & USB port units... sorry, this part my memory is a bit vague.

    Hope you have a good luck! :)

Share This Page