airport extreme problem

[relsah]

I have a new Airport extreme model A1408 but my Airport utility version 6.1 can not detect it.

It just giving me the blinking yellow light for the last 1 hour. I was told by apple tech support that they need to install a network driver but for them to do that they told me that I have to have a software support plan, something like $99/year. I said forget it and I will just return the device.

I have hard reset the device and it is still doing the same thing. I even tried detecting it using my Ipad, Iphone 5, and MBpro, but none of them can detect it.

i also have connected the airport extreme to my imac thru an ethernet cable and still it could not be detected.

next step i did was to connect the extreme to my windows 7 machine via ethernet cable and could not detect as well.

So this leads me to believe that the device is defective, or I maybe wrong. So that's why I'm here, to see if there is anything else I should do before I ask for a replacement.

 

[ConCat]

Sounds you have a very rare example of a defective airport extreme. The one I own has been working fine for... maybe two years now. I'd go ahead and get a replacement.

 

[justperry]

Isn't there a reset button on it, and if so hold it for lets say 10 seconds, it should reset, you'll loose all settings though.

Edit: I read again, you already did this.

One more thin, have you also tried this:

Factory default reset (using reset button)
If the AirPort Base Station or Time Capsule isn't accessible from AirPort Utility, the Factory Default reset can be accomplished by using the reset button.

Unplug the AirPort Base Station or Time Capsule from power.
Press and hold the reset button with a pen or pencil, then plug the AirPort Base Station or Time Capsule back in while continuing to hold the button until you see the light (LED) flash rapidly. This should happen after a few seconds.
Release the button. This will factory default reset the AirPort Base Station or Time Capsule.

Resetting an AirPort Base Station or Time Capsule FAQ