airport extreme problem

Discussion in 'Mac Accessories' started by relsah, Dec 29, 2012.

  1. relsah macrumors newbie

    Aug 5, 2008
    I have a new Airport extreme model A1408 but my Airport utility version 6.1 can not detect it.

    It just giving me the blinking yellow light for the last 1 hour. I was told by apple tech support that they need to install a network driver but for them to do that they told me that I have to have a software support plan, something like $99/year. I said forget it and I will just return the device.

    I have hard reset the device and it is still doing the same thing. I even tried detecting it using my Ipad, Iphone 5, and MBpro, but none of them can detect it.

    i also have connected the airport extreme to my imac thru an ethernet cable and still it could not be detected.

    next step i did was to connect the extreme to my windows 7 machine via ethernet cable and could not detect as well.

    So this leads me to believe that the device is defective, or I maybe wrong. So that's why I'm here, to see if there is anything else I should do before I ask for a replacement.
  2. ConCat macrumors 6502a


    Jul 27, 2012
    In an ethereal plane of existence.
    Sounds you have a very rare example of a defective airport extreme. The one I own has been working fine for... maybe two years now. I'd go ahead and get a replacement.
  3. justperry, Dec 29, 2012
    Last edited: Dec 29, 2012

    justperry macrumors G3


    Aug 10, 2007
    In the core of a black hole.
    Isn't there a reset button on it, and if so hold it for lets say 10 seconds, it should reset, you'll loose all settings though.

    Edit: I read again, you already did this.

    One more thin, have you also tried this:

    Resetting an AirPort Base Station or Time Capsule FAQ

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