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Airport Extreme / Time Capsule Randomly Turn Off

A

AFPoster

macrumors 68000
Original poster
Jul 14, 2008
1,564
152
Charlotte, NC
This is an odd one, I have a 6 month old Airport Extreme and I have tried over a dozen outlets in my house. All of which function perfectly and never appear to lose electricity.

However, my Airport Extreme always turns off randomly throughout the day. I upgraded to a Time Capsule after constant phone calls with Apple Support, and a genius bar reviewed that there was no issue. Experiencing the same thing now with the Time Capsule. Very annoying.

I have even put this on my laptop outlet and it still goes out when my laptop does not (can see it's still displaying the green light and my monitors don't shut off). Tried on my TV outlet, still nothing.

What or how is this even possible?
 
AFPoster said:
I have even put this on my laptop outlet and it still goes out when my laptop does not (can see it's still displaying the green light and my monitors don't shut off). Tried on my TV outlet, still nothing.

What or how is this even possible?
Click to expand...

It is not losing power but rather is becoming unresponsive. What modem do you have and would your AirPort be in Bridge Mode by chance?
 
Altemose said:
It is not losing power but rather is becoming unresponsive. What modem do you have and would your AirPort be in Bridge Mode by chance?
Click to expand...
It's actually losing power. The green light disappears and basically shuts off. The only way to turn it back on is by unplugging, replugging back in.

Router I'm using is an ubee and it's not in Bridge mode. Time Warner Cable is my ISP.
 
I've had this happen to my airport extreme too. Its a hardware fault and apple replaced it for me.
 
AFPoster said:
It's actually losing power. The green light disappears and basically shuts off. The only way to turn it back on is by unplugging, replugging back in.
Click to expand...

In that case you need to consult Apple for a replacement unit. Fortunately, you have a one year warranty standard and if you have AppleCare on your Mac, iPad, or Apple TV then you would be covered on any AirPort purchased up to two years prior to the purchase of the device with AppleCare.
 
End1ess said:
I've had this happen to my airport extreme too. Its a hardware fault and apple replaced it for me.
Click to expand...

I've had 2 units back to back with this experience. They must have a string of bad hardware issues over the course of a year.

Altemose said:
In that case you need to consult Apple for a replacement unit. Fortunately, you have a one year warranty standard and if you have AppleCare on your Mac, iPad, or Apple TV then you would be covered on any AirPort purchased up to two years prior to the purchase of the device with AppleCare.
Click to expand...

Doing this again, just surprised it's happened 2x.
 
did you have luck with your third router?

i'm having the same issue... im on my third replacement and still having the same problem.

i cant believe that i've had 3 faulty devices....
 
Comcast is also requiring IPv6 settings to be modified in some areas. However, errors like that would only produce an unreliable or slow connection. Loss of any power is a hardware issue.
 
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