AirPrint not Working

Discussion in 'Mac Basics and Help' started by Rico Bentley, Jun 19, 2014.

  1. Rico Bentley macrumors newbie

    Joined:
    Jun 19, 2014
    #1
    Products:
    -iPhone 5S (7.1.1)
    -iPad 4 Retina (7.1.1)
    -Epson WP 4530 (9.17)
    -Mac Mini (10.9.3)


    Description:

    I cannot get the AirPrint feature to work on my printer anymore. I am looking to find *a solution to my problem.

    Recently I have switched from residential internet service to business. The switch caused me to move from a static ip address to a dynamic ip address (not sure if that is a contributing cause). Also during the switch I have switched routers. I went from the Cisco Linksys 4200 to the Comcast Business Router because the wifi on the Comcast router travels further. The router is also manufactured by Cisco.

    I learned shortly after that I could not print, I assumed it was because the printer was installed on the other router, so I have reinstalled the printers (on both Mac and Windows computers). After the installation discovered that the AirPrint feature no longer worked, and that after a few minutes, I cannot print or even scan from a mac (goes into a undiscoverable state) unless is restart the printer periodically.


    Steps Taken To Resolve:

    I have reinstalled the printer, attempted to set up AirPrint from the printer IP address, Tested on both windows and mac, issue does not seem to occur on the windows side.

    I have contacted Epson regarding the issue, they have concluded that since the issue seems to revolve around Apple products that i should contact apple.

    After contacting Apple, they concluded* that since the printer worked fine in the past and that if i restart the printer the print goes through fine on the mac, that it is a printer issue.

    I tried contacting Comcast to see it maybe it was a setting on the router that could cause it or maybe having a dynamic ip address could possibly be an issue (even though i feel like i should be able to print without internet), they pretty much said that since the internet is working, there is nothing they can do.


    So basically i am looking for a solution to the AirPrint not working anymore for my iOS devices and a solution to not being able to print from my mac unless is restart the printer periodically throughout the day.
     
  2. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #2
  3. Rico Bentley thread starter macrumors newbie

    Joined:
    Jun 19, 2014
    #3
    I actually have the firewall disabled on both the mac and the router
     
  4. mdhwoods macrumors regular

    Joined:
    Jul 13, 2008
    #4
    Make sure when the issue happens that the printer is still actually on your network. Is it a wifi printer? Maybe the printer is dropping its connection which creates the problem.
     
  5. 960design macrumors 68020

    Joined:
    Apr 17, 2012
    Location:
    Destin, FL
    #5
    What?! AirPrint doesn't require any configuration. Just plug your printer into the network and your iPads / iPhone / whatever will see it.
     
  6. Rico Bentley thread starter macrumors newbie

    Joined:
    Jun 19, 2014
    #6
    There's an option to configure it, whether it actually does anything is a mystery. Could be there for novelty.
     

    Attached Files:

  7. Rico Bentley thread starter macrumors newbie

    Joined:
    Jun 19, 2014
    #7
    Yes it is a wifi printer =.=

    From my knowledge it never actually leaves the network, Apple devices have problems discovering it. When i use windows it works perfectly fine.
     
  8. MonstaMash macrumors regular

    MonstaMash

    Joined:
    Dec 24, 2011
    #8
    Sounds like the issue is either the new router, or the new residential business internet.

    Have you tried using your old router to see if that can rule one of these out?

    Would it be possible to switch routers to an Airport one, even just to try it out? You could always return it. This would help narrow down which part is causing the issue.
     
  9. satcomer macrumors 603

    satcomer

    Joined:
    Feb 19, 2008
    Location:
    The Finger Lakes Region
    #9
    Why didn't you say that in your first post?

    Maybe the printer still has the old static IP from the other router. Can you ping the printer's IP? Did you know all IP based printers have wiki web page? Just put that printer IP in your browser address bar and you will get an web setup page.
     
  10. 960design macrumors 68020

    Joined:
    Apr 17, 2012
    Location:
    Destin, FL
    #10
    I got it, from there you can change the name Bonjour uses to ID it on the network. Instead of having WP 4350 you could have Barney's Printer.

    I've assisted 100s of people with AirPrint issues, most revolve around the simplest of things. AirPrint normally just works, if it does not, then something is happening with your network or the printer setup. I have two AirPrint printers behind me, one is plugged into the network and the other is only plugged into power. The one plugged into the network runs perfectly all the time, I can print from it with my iPhone, iPad, MBP, iMac, MacMini, pretty much everything. The full time wireless printer is a bit finicky and will turn off it's wireless at the oddest intervals. Luckily, the model I have displays a little blue light if the wireless is on. If I have problems, 9 times out of 10, I can see that for some crazy reason, it has turned off wireless again and I just press the little wireless button to get it running again.

    I wish I could help better, but this is one of those situations where if I was standing there I could troubleshoot it in a couple of seconds, but trying to fix if over the phone or internet typing is pretty much impossible.

    Good luck and if you figure it out, please post back here so future googlers will know.
     
  11. mdhwoods macrumors regular

    Joined:
    Jul 13, 2008
    #11
    Ya mine just decides to drop wifi once in awhile which will cause airprint to not work. Issues are usually network related and not on the devices. My guess is that the printer is either dropping the network or it thinks it is on a different network.
     
  12. Rico Bentley thread starter macrumors newbie

    Joined:
    Jun 19, 2014
    #12
    found a solution: the router was the cause, basically I just bought an apple router
     

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