Airwatch issue

Discussion in 'Apple Watch' started by Milsy, Apr 28, 2015.

  1. Milsy macrumors newbie

    Joined:
    Apr 1, 2015
    #1
    Hi,

    Just wondering if there are any others that use Airwatch as part of their corporate mail/calendar on their iPhone, that are having issues with the Watch performance and battery life.

    Both myself and my friend both work for the same company (One of the big Oil ones) received our watches on the 24th. :D

    We both had major issues with performance and notifications not coming though, to the point of nearly sending the watches back. It was only though not seeing any major problems being reported like ours that we deduced it was maybe Airwatch. We previously had issues with Airwatch on our phones with things like alternative keyboards etc being locked down.

    We removed it late on Friday and by Friday evening everything was working perfectly, albeit I no longer had my work email or calendar on my phone.

    As an experiment I reloaded Airwatch yesterday and immediately hit problems again with performance, crashes etc. Calendar would not even open.

    Left both devices charging overnight and this morning put on the watch and by 2 hours I was down to 60% on both watch and phone with major lag.

    Removed Airwatch again and now it's running perfectly with battery life as should be expected.

    So it's definitely Airwatch and maybe in particular how it is setup in my company. :confused:

    I'm now over the moon with my watch, and now have a better work life balance as I can only check my work mail when at my desk ;)
     
  2. kdog0126 macrumors member

    Joined:
    Jun 15, 2009
  3. Milsy thread starter macrumors newbie

    Joined:
    Apr 1, 2015
    #3
    Thanks for responding. I guess it's down to the company profile.

    Cheers!
     
  4. theadlee macrumors newbie

    Joined:
    Sep 13, 2009
    #4
    I use have to use airwatch for company exchange access. Totally kills the battery on the watch and the phone. I also experience random reboots on both devices. When I remove airwatch and the profile, everything works fine.

    Is this a problem with the apple watch app or the airwatch? Not seeing this reported in too many other places.
     
  5. akrimmer macrumors member

    Joined:
    May 14, 2010
    #5
    I also use Airwatch and have no issues. So I would have to say the issues you are having are due to the profiles being pushed by your corporate policies.
     
  6. fischersd macrumors 68040

    fischersd

    Joined:
    Oct 23, 2014
    Location:
    Kitchener, Ontario, Canada
    #6
    While it would remove some of the anonymity enjoyed here, maybe you guys should PM each other your contact info and see if you can't get the IT departments of those not having issues to share their setup with the IT departments that are having issues.
    At the very least, it would allow you to highlight which parameters are causing issues and report them to air watch, so they could try to remediate the issues in their software.
     
  7. theadlee macrumors newbie

    Joined:
    Sep 13, 2009
    #7
    I use have to use airwatch for company exchange access. Totally kills the battery on the watch and the phone. I also experience random reboots on both devices. When I remove airwatch and the profile, everything works fine.

    Is this a problem with the apple watch app or the airwatch? Not seeing this reported in too many other places.
     
  8. theadlee, Jun 6, 2015
    Last edited: Jun 6, 2015
  9. _SpacemanSpiff_ macrumors newbie

    _SpacemanSpiff_

    Joined:
    Jun 6, 2015
    #9
    I have the same issue (and perhaps in the same big OilCo!). I switched off wifi when in the offices and batt life is a lot better. If the AW is trying to use WIFI on a locked company wifi service, that may have an impact.......
     
  10. theadlee macrumors newbie

    Joined:
    Sep 13, 2009
    #10
    From what I am reading maybe the issues are Airwatch profile specific. Attached are my Airwatch profile settings.
     

    Attached Files:

  11. NotSafeForWork macrumors regular

    NotSafeForWork

    Joined:
    Apr 9, 2015
    #11
    Airwatch user here, no issues.

    I work for a large mobile chipset company.
     
  12. Milsy thread starter macrumors newbie

    Joined:
    Apr 1, 2015
    #12

    Potentially have a solution to the issue.

    This worked for three of us in the same company so hopefully will work as it sounds like the same exact symptoms.

    What we did was:

    1. Remove Airwatch from the phone
    2. Un pair the watch from the phone
    3. Pair the watch again to the phone
    4. Install Airwatch back on the phone

    Once we did this it works perfectly with the corporate mail and calendar. Battery life is now around 40 hours on the watch with moderate use.

    For some reason the Airwatch profile freaks out when you pair a watch with it already installed.

    Good Luck!!
     
  13. theadlee macrumors newbie

    Joined:
    Sep 13, 2009
    #13

    Milsy, did you also remove/delete the profile from the phone or did you simply just delete the Airwatch app? Thanks for the tip. Hoping this will fix my issue.
     
  14. Milsy thread starter macrumors newbie

    Joined:
    Apr 1, 2015
    #14
    Hi,

    Sorry - meant to say we deleted the profile as well. So last step is installing the profile and airwatch from scratch

    Cheers
     
  15. theadlee macrumors newbie

    Joined:
    Sep 13, 2009
    #15

    Super frustrating. Still doesn't seem to work for me after doing this. Losing about 10% state of charge per hour.
     
  16. jdeolivares macrumors newbie

    jdeolivares

    Joined:
    Jan 4, 2016
    #16
    --- Post Merged, Jan 4, 2016, Original Post Date: Jan 4, 2016 ---
    I paired my Apple watch to iPhone 5s with Airwatch. Did not notice reduced battery life. But, notifications would somtiems not show up or be delayed by 20 min on my Apple watch. Deleted Airwatch profile. Problem was resolved. Of course now I can't access my company e-mail and calendar. I will try to re install Airwatch as suggested to see if it resolves the notification issue
     
  17. MartinAT macrumors newbie

    Joined:
    Feb 20, 2017
    #17
    I have the exact same issue (without the Apple Watch - I don't own one) on an iPhone 6s+... Battery life went in the toilet as soon as I installed air watch. The battery also became extremely heated as airwatch did something in the background (although it and none of my other apps indicated they were working in background) Airwatch agent and all other apps show very small percentage of use, although the minute I unplug the phone (even if I turn off background refresh and use cellular data) my battery starts to drain 10-20% per hour. If I uninstall airwatch - battery life goes back to less than 5% per hour.
     
  18. DeepIn2U macrumors 68040

    DeepIn2U

    Joined:
    May 30, 2002
    Location:
    Toronto, Ontario, Canada
    #18
    The profile may have been updated by thr local IT or regional IT admins.

    Have a check and ask about the heartbeat within Airwatch settings on the sever. To clarify this is how often the airwatch MDM app in iOS (possibly talking to Apple Watch as well) is communicating back to the server. More communication more drain on both devices.

    Moreover have them check how often each device is communicatig therein one another. Lastly waht apps ro complications where added or refined after you remove and readd process.
     

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