All forms of payment are declined since 5.1 update

Discussion in 'Apple TV and Home Theater' started by RollTide1017, Oct 18, 2012.

  1. RollTide1017 macrumors regular

    Joined:
    Sep 28, 2009
    Location:
    Montgomery, AL
    #1
    I've had nothing but problems since updating to 5.1; verify payment message keeps popping up (although that seems to have stopped in the last day or so), Hulu Plus only working over WiFi (thankfully it was just a trail month, already canceled the service because my WiFi is not reliable enough for HD streaming) and now this new issue that is preventing me from renting/buying any movies or TV shows.

    When ever I try and purchase a movie or TV show it says my credit card has been declined. Problem is, I can still purchase apps, songs, movies and shows from my iPad, iPhone and PC. I only get the declined message on my Apple TV. I've tried 2 different credit cards and get the same declined message on my ATV, but the both work on every other device I have. I've even tried setting up Paypal; again using Paypal works on all my devices except the ATV, only the message is different when using Paypal. Instead of saying it is declined the message says that the "iTunes Store is unable to complete purchases at this time."

    I don't know what to do, I've tried restarting, restoring, signing in/out, 3 different forms of payment and nothing works; I can't make purchases from my ATV. This all started with the last update, I've never had an update from Apple screw up a device this much. The only thing I haven't tried is throwing it through a window but, I'm pretty sure that will not fix the problem.

    Please, does anyone have any idea of something else I can try? I know I can just purchase the movies or shows on my phone, iPad or PC but, that defeats the whole purpose of being able to do it through the Apple TV. I wish I could revert back to 5.0.2, had no issues except for the occasional sudden reboot before 5.1.
     
  2. gdbleb macrumors newbie

    Joined:
    Jul 16, 2008
    Location:
    NJ
    #2
    RollTide,
    There are numerous long threads on the Apple Support site regarding this.
    2 actions to try.
    1) Remove Ethernet cable and restart ATV & connect to WiFi. Re-try an operation requiring authentication to Apple/iCloud. This may get you working.
    If so, then reconnect Ethernet & restart ATV (with crossed fingers)
    2) Log off iTunes and/or iCloud on your Mac/PC. Log back on and you probably will be prompted for new "Terms & Conditions" to accept. Go back & restart ATV.
     
  3. RollTide1017 thread starter macrumors regular

    Joined:
    Sep 28, 2009
    Location:
    Montgomery, AL
    #3
    Thanks for your suggestions, I'll give them a shot this evening.

    If it is a terms & condition thing, not sure why I'm still able to make purchases on all my other devices. My Apple TV has authenticated to iTunes because I can see and watch my previously purchased movies and shows, iTunes Match works as well. I did find a discussion on Apple Support that you can roll back to 5.0.2 for now and I may just do that because 5.1 has been nothing but a headache.
     
  4. jonnyb098 macrumors 68020

    Joined:
    Nov 16, 2010
    Location:
    Michigan
    #4
    I started a thread on this a few days ago. THIS IS A HUGE BUG IN APPLE TV 5.1 UPDATE. The only solution is just log out if you want the messages to stop appearing. Otherwise you will have to verify EVERY SINGLE FREAKING TIME you do something on your Apple TV.

    I sent an email to Eddy Cue (VP of internet services at Apple) about this. Hopefully he at least read it and passed it along to their engineers.
     
  5. RollTide1017 thread starter macrumors regular

    Joined:
    Sep 28, 2009
    Location:
    Montgomery, AL
    #5
    I think the verification issue has been resolved for me, hasn't happen at all yesterday or this morning.

    The only thing I did was I logged onto my account at store.apple.com and through iTunes and made sure the billing info matched exactly. There was one thing that didn't match, on store.apple.com my phone number had a "-" and it did not in iTunes. I added the "-" to my phone number in iTunes and the verify payment message hasn't popped up sense.
     

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