All microsoft office products won't launch

Discussion in 'Mac Basics and Help' started by lpt1!!, Jun 17, 2009.

  1. lpt1!! macrumors newbie

    Joined:
    Jun 17, 2009
    #1
    I'm getting this error every time I try to log into any Microsoft Office application.

    "Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience."

    And below is what I get when I click on "More Information". Any ideas on how to fix this? Thank you very much!!

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2009-06-17 15:57:52 -0500
    Application Name: Microsoft Word
    Application Bundle ID: com.microsoft.Word
    Application Signature: MSWD
    Application Version: 12.1.0.080409
    Crashed Module Name: MicrosoftChartPlugin
    Crashed Module Version: unknown
    Crashed Module Offset: 0x001c0fae
    Blame Module Name: MicrosoftChartPlugin
    Blame Module Version: unknown
    Blame Module Offset: 0x001c0fae
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409


    Thread 0 crashed:

    # 1 0x0412efae in _ChartInitialize + 0x000001B2 (MicrosoftChartPlugin + 0x001c0fae)
    # 2 0x016a7b22 in _McpGetIMcpCtrlFromControl + 0x00000520 (MicrosoftComponentPlugin + 0x0012cb22)
    # 3 0x016a7d75 in _McpGetIMcpCtrlFromControl + 0x00000773 (MicrosoftComponentPlugin + 0x0012cd75)
    # 4 0x006502ea in _wdCommandDispatch + 0x003343FA (Microsoft Word + 0x0064f2ea)
    # 5 0x00ad3a38 in _wdGetApplicationObject + 0x0039FFCE (Microsoft Word + 0x00ad2a38)
    # 6 0x00002282 in __mh_execute_header + 0x00001282 (Microsoft Word + 0x00001282)
    # 7 0x000021a9 in __mh_execute_header + 0x000011A9 (Microsoft Word + 0x000011a9)

    X86 Thread State:
    eax: 0x00000000 ebx: 0x0412ee0d ecx: 0xa0289720 edx:0x0458e000
    edi: 0x04454504 esi: 0xbffff942 ebp: 0xbffff9a8 esp:0xbffff7e0
    ss: 0x0000001f eip: 0x0412efae cs: 0x00000017 ds:0x0000001f
    es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010282


    Thread 1:

    # 1 0x927f13a6 in _signgam + 0x9264A482 (libSystem.B.dylib + 0x000013a6)
    # 2 0x92878eab in _signgam + 0x926D1F87 (libSystem.B.dylib + 0x00088eab)
    # 3 0x01ab1d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
    # 4 0x01ab13e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
    # 5 0x01ab146c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
    # 6 0x01ab1f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
    # 7 0x92822155 in _signgam + 0x9267B231 (libSystem.B.dylib + 0x00032155)
    # 8 0x92822012 in _signgam + 0x9267B0EE (libSystem.B.dylib + 0x00032012)

    X86 Thread State:
    eax: 0xffffffa6 ebx: 0x92868287 ecx: 0xb00a0a5c edx:0x927f13a6
    edi: 0x000001cd esi: 0x8ac73753 ebp: 0xb00a0ac8 esp:0xb00a0a5c
    ss: 0x0000001f eip: 0x927f13a6 cs: 0x00000007 ds:0x0000001f
    es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202


    Loaded modules:

    0: Microsoft Word (12.1.0.080409 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
    1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
    2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
    3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUrlMoniker
    4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/MicrosoftOLE
    5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation
    6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
    7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
    8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
    9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
    10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/MicrosoftOffice
    11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
    12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
    13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/MicrosoftOleo
    14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
    15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin
    16: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
    17: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    18: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    19: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
    20: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
    21: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    22: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
    23: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
    24: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
    25: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    26: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    27: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    28: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    29: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    30: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    31: libauto.dylib: /usr/lib/libauto.dylib
    32: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
    33: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    34: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
    35: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
    36: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    37: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    38: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
    39: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
    40: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    41: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    42: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
    43: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    44: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
    45: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    46: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
    47: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    48: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    49: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    50: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
    51: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    52: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    53: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
    54: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
    55: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
    56: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    57: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
    58: libcups.2.dylib: /usr/lib/libcups.2.dylib
    59: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    60: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
    61: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
    62: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
    63: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
    64: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    65: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
    66: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
    67: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
    68: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
    69: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    70: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
    71: libffi.dylib: /usr/lib/libffi.dylib
    72: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
    73: libbsm.dylib: /usr/lib/libbsm.dylib
    74: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    75: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    76: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
    77: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    78: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
    79: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    80: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
    81: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    82: libz.1.dylib: /usr/lib/libz.1.dylib
    83: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    84: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
    85: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
    86: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    87: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    88: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    89: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
    90: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    91: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
    92: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
    93: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
    94: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    95: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    96: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    97: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
    98: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    99: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
    100: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    101: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    102: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    103: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

    Operating System Information
    Operating System: Mac OS X 10.5.7 (Build 9J61)
    CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
    gestaltPhysicalRAMSize err = 0, result = 2047 MB
    gestaltSystemVersion err = 0, result = 0x1057
    Screen: 1920 x 1200, depth = 32, ltbr = 0, 0, 1200, 1920

    Microsoft Application Information:
    Error Reporting UUID: CABE584A-CB9D-41A1-BA7E-C0802AA37594
    Time from launch: 0 hours, 0 minutes, 0 seconds
    Total errors on this client: 6
     
  2. squeabs macrumors newbie

    squeabs

    Joined:
    Dec 22, 2008
    Location:
    United States
    #2
    It looks like Office lost some essential startup files. Re-install.
     
  3. Sambo110 macrumors 68000

    Joined:
    Mar 12, 2007
    Location:
    Australia
  4. lpt1!! thread starter macrumors newbie

    Joined:
    Jun 17, 2009
    #4
    Thank you! We reinstalled and it is working fine now.

     

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