All songs disappeared...What happened?

I'mAMac

macrumors 6502a
Original poster
Aug 28, 2006
786
0
In a Mac box
Recently I discovered that my entire iPhone library was just deleted and I have no idea why. When I plug it into my MacBook the file names show up but cannot be played because they can't be located. Right now there are 31 songs left on my phone. So my question is what would cause this? Never had this happen before so not sure what to do about it.

(I would just restore it but my hard drive died so I lost most of it but I'll have most of it back when OWC feels like shipping me a new one >.<)
 

TheAppleSource

macrumors regular
Mar 9, 2012
158
0
United Kingdom
Do you use iTunes Match?

If not, it sounds like it could be some sort of corruption. When you connect your iPhone to iTunes, does it show the iPhone as having any audio files on it?
 

I'mAMac

macrumors 6502a
Original poster
Aug 28, 2006
786
0
In a Mac box
Do you use iTunes Match?

If not, it sounds like it could be some sort of corruption. When you connect your iPhone to iTunes, does it show the iPhone as having any audio files on it?
No I don't use itunes Match and yes it shows every single file there, but I can play none of them and the little exclamation point pops up next to it when I try to. Apparently I need to locate the files but they don't seem to be anywhere.
 

TheAppleSource

macrumors regular
Mar 9, 2012
158
0
United Kingdom
When you say it shows every single file there, where is "there"? On your PC when you go into the iPhone's directory?

Typically the exclamation mark means that the file cannot be found. So the link is there, but it's linked to nothing. Unfortunately that probably means that, for now at least, you're stuck until your new drive arrives and you can restore.

I'll look into it a bit more to see if you can get it working again sooner.
 

I'mAMac

macrumors 6502a
Original poster
Aug 28, 2006
786
0
In a Mac box
When you say it shows every single file there, where is "there"? On your PC when you go into the iPhone's directory?

Typically the exclamation mark means that the file cannot be found. So the link is there, but it's linked to nothing. Unfortunately that probably means that, for now at least, you're stuck until your new drive arrives and you can restore.

I'll look into it a bit more to see if you can get it working again sooner.
Sorry for not specifying earlier. 'There' means just showing up in iTunes when I plug the phone in. I'd figured that the files couldn't be located because I've had a couple of songs do this before, but never an entire library.
 

I'mAMac

macrumors 6502a
Original poster
Aug 28, 2006
786
0
In a Mac box
So this gets worse now...I tried just syncing my iPhone with another itunes library (another computer of mine) and the exact same thing happened. Its only ~350 songs but none of them can be played through itunes (same scenario as before) and they do not even show up on the iphone itself. Is it a problem with the phone?? I fear a restore may be the only option.