Already on AT&T Next - how to preorder?

Discussion in 'iPhone' started by CJLevinsk22, Sep 10, 2014.

  1. CJLevinsk22 macrumors member

    CJLevinsk22

    Joined:
    Jul 31, 2005
    Location:
    Cincinnati, OH
    #1
    Here's a question I'm surprised no one has asked already:

    If I'm already on an AT&T Next plan AND have met my upgrade eligibility requirements (trade in current phone and renew Next plan), how do I preorder the new iPhone 6?

    The "trade in" piece is the part that's throwing me off.
     
  2. Thunder82 macrumors 6502

    Joined:
    Jul 16, 2008
    Location:
    Chicago, IL
    #2
    Unless you have the phone fully paid off, you can't. If you have a balance due, you'll have to wait until the 19th. If your willing to go to an AT&T store and hand them the phone freeing your account of the current next contract, then you'll be able to. (maybe have an old phone lying around you can use for a week or two?)
     
  3. jtp098 macrumors 6502a

    Joined:
    Apr 19, 2010
    Location:
    Purchase
    #3
    I was wondering about this to! I am getting next this yea so this comes into play next year.

    once you trade the phone it they put a credit or something on your account and you just use next right?

    What is the order? can you upgrade before trading in or do you have to trade in before you upgrade again?

    To bad you can't use next to upgrade and they give you 30 days to trade in your old phone.

    per ATT

    AT&T Next Trade-In

    Any time after 12 or 18 monthly installments (depending on your AT&T Next agreement), you may upgrade to a new smartphone!

    As long as your current smartphone is in fully functional and good physical and working condition, you are eligible to trade it in. Or, you can choose to pay the remaining monthly installments and keep your current smartphone.


    How to complete an AT&T Next upgrade1

    Step 1: Select a new smartphone
    Choose another AT&T Next installment plan and go to Step 2. Or, upgrade to a traditional 2-year contract*, or upgrade by purchasing a phone with no annual contract at regular price.


    Step 2: Make the trade
    Your trade in* must be in good physical condition and fully functional and with the Activation Lock disabled.
    If the trade in is not in this condition, you smartphone is ineligible for trade-in for an AT&T Next trade-in, and you are responsible for the remainder of your installment payments.
    The remaining installment payments will be billed to your account upon receipt of a trade in that is ineligible.


    Tip: If you have Mobile Insurance, you may file a claim and pay the deductible for a replacement smartphone Then use your replacement smartphone as your AT&T Next Upgrade trade-in.


    Step 3: Complete Upgrade
    When we receive your qualified trade-in, your upgrade and the terms of your previous AT&T Next agreement will be completed. No further installments are billed for the trade-in.


    How to trade in your phone via mail

    Prepare your trade-in:
    Remove all user locks or set the password to 0000. If your phone is sent to us locked, it will not qualify as a trade-in, and you will be charged the remaining installment payments.
    Erase all personal data.
    Reset to factory settings. See owner’s manual or manufacturer’s website for instructions.
    Remove confidential, proprietary, or personal information from the device. Visit att.com/devicesupport for instructions.
    Remove the SIM card, memory card, and any accessories.


    Leave the battery in the phone.


    Ship your trade-in

    1. Pack your trade-in in the box in which you received your upgrade smartphone.
    2. Read, sign, and send the AT&T Next Trade-In Program Terms & Conditions along with your trade-in. If you don't have a copy, you can download the Terms & Conditions here.
    3. Locate the prepaid return label that came with the original shipment and affix to the box. After you ship:
    You will receive a text message on your new smartphone, and an email confirming the receipt of your trade-in and our assessment of the condition.
    You may be charged the remaining outstanding installment balance on your AT&T Next agreement if:
    1. The smartphone is not the same make and model as the smartphone originally purchased, OR
    2. It is not in good physical and fully functional condition, which includes:
    It must power on and off.
    The screen must be intact, free of any chips, and function properly.
    The device must be free of breaks or cracks.
    The battery must be included.
    The Activation Lock must be disabled (e.g., Find My iPhone).
     
  4. sawah macrumors 6502a

    sawah

    Joined:
    Sep 13, 2010
    #4
    You can go to att site and preorders just like everyone else but you'll have to either pay off the cost of your 12 months if you want to trade in your phone or pay the remaining full months to keep it. Choose pay to upgrade if you want to pay off and trade in. When your iPhone 6 comes they'll send you a prepaid shipping label and you have 30 days to return the phone you're trading in. They made it pretty easy. No store visit necessary.

    ----------

    This is incorrect. You can pay to upgrade on the att site, pay off your 12 month balance, and return your phone after your new phone comes.
     
  5. jtp098 macrumors 6502a

    Joined:
    Apr 19, 2010
    Location:
    Purchase
    #5

    Thank you for the information. I will need this next year!
     
  6. sawah macrumors 6502a

    sawah

    Joined:
    Sep 13, 2010
    #6
    Anytime, I try to be as prepared as I can for this craziness. I live an hour away from an att store and I don't head that way very often. I've chatted with a couple of att reps the last few days just to make sure of a few things. My concern today was that my current NEXT phone isn't activated on my line because I hate it. I had to make sure the website is going to know which phone I have to send back since the pay to upgrade lists the iPhone 4s that's currently on my line. It all sounds good on paper, Friday morning may be another story.

    I do commend them for making this process a ton easier from when it first came out. I'm more liable to upgrade early and pay to upgrade if I don't have to drive all the way to the store and give my phone back. I was sort of surprised they even gave us that option, let alone right on the website.
     
  7. jtp098 macrumors 6502a

    Joined:
    Apr 19, 2010
    Location:
    Purchase
    #7
    I would love to know how it goes for the pre order and if all stays true to what they said.
     
  8. sawah macrumors 6502a

    sawah

    Joined:
    Sep 13, 2010
    #8
    It seems pretty well laid out on the website though I still feel a little sketchy having the 4s on my line instead of the next phone. But I'm gonna go with what I heard and hope it works out.
     
  9. caligurl macrumors 68030

    caligurl

    Joined:
    Jun 8, 2009
    Location:
    socal
    #9
    So you can't preorder from apple? You have to order directly from at&t when you upgrade with next?
     
  10. sawah macrumors 6502a

    sawah

    Joined:
    Sep 13, 2010
    #10
    I have to use pay to upgrade on att site because my next phone isn't paid off and I have to return it. You can use next on apple but not if you have a phone to return.
     
  11. miamialley macrumors 68030

    miamialley

    Joined:
    Jul 28, 2008
    Location:
    Los Angeles, CA
    #11
    Okay, well that's not so bad. Thanks. I'll need that for next year also. But, we are confident you'd have to order via the ATT site, right?
     
  12. stretch80 macrumors regular

    stretch80

    Joined:
    Oct 30, 2012
    Location:
    Michigan
    #12
    Exactly the question I was wondering. I'm gonna sign up for Next tonight and wanna plan ahead :D
     
  13. bunger macrumors 6502

    Joined:
    Mar 1, 2007
    #13
    Me too... Will be doing a Next trade in next year. Given the fiasco I've been reading about AT&T pre-orders having dates pushed and the general difficulty people had trying to get phones on the release date, I'm a bit bummed Apple doesn't support the Next trade in...
     

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